There was no one willing to assist in going through the pick up of the vehicle. No one was at the front desk, but a number was there to call, which rang at the front desk. When the gentlemen came in, he never asked us if we needed help. He sat at the front desk waiting with the truck key in his hand. Very unapproachable and unhelpful.
Corey L
Super 8 Beresford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beresford, SD 57004
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Customer Reviews
- 2.0 Average Customer Rating
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I had to use a phone to reach the staff, who simply said to leave the key at the desk. I placed it where I guessed it would be found, but it was also in the open, so then there was mild stress that anyone could walk in and swipe it. Ultimately, everything went fine, but it took me some time to realize there was a phone there to signal to the staff that I had arrived. Not a particularly negative experience, but not particularly positive.
JEREMIAH MI had great difficulty getting the lights to work. The personnel at the location was not helpful. So I went to a nearby "CarQuest" auto parts store where they helped me get the lights working. I had to buy a cable to replace the defective 4 conductor cable. Very inconvenient and time consuming.
Arnold LThis location is a hotel. Upon arrival, I waited while the desk staff worked a problem with a guest staying at the hotel. After quite a while, the clerk asked if he could help me. I told him I had a return and he said to drop it in the parking lot. I did as requested with no assistance from them at all and then left. Shortly after, I received my receipt. Overall, about average, but the location is pretty run down.
JAMES FThe rep., was not friendly he would not help hitch the trailer to my vehicle. He told me he was only temporarily working there and won’t help me hitch up trailer, and at drop off rep looked the same as the day before unkept, and wouldn’t inspect trailer. Rep also, did not tell me to not leave premises prior to submitting initial inspection, therefore it was uploading and I left premises, I call the 800 number and those ladies were awesome helped me in everything I asked!
PATSY C