The gentleman that owns Allen Outdoor Products is a true professional and I refuse to do business with the other Uhaul Dealer that is in this area.William M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bishop, CA 93514
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- 4.5 Average Customer Rating
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Had a problem returning the trailer. When we picked up the trailer, we were told by Allen Outdoor that they would be closed when we returned it, and to drop it off and check in "after hours" online. Could not access the site to check in. MyUhaul.com kept going to the page to request roadside assistance. Called customer service where I was scolded by Sheila, from the UHaul Company of Fresno, that we'd been left a message the day before to return the trailer to a different location. That location is 10 miles away (20 miles round trip). She apparently expected that your paying customers should be available to answer phone calls while traveling on personal business, and to spend extra time and money doing Uhaul a favor, as if we are employees. This annoyed me, as I was calling either for help accessing the correct site, or to make sure our return of the trailer on time was noted. Maybe even "thank you for using UHaul." Instead I was told that since we didn't pick up the message or go where we were told, and the rental site was closed for Thanksgiving week, our contract would remain open until December 2nd. I presumed this meant we'd be charged an extra 12 days rental fee, which made me angry. Sheila hung up on me for swearing. I called the number back and got her again. I did get an assurance that our dropping off the trailer as per our actual contract and instructions had been noted. At my request she also sent a receipt and an email noting the trailer had been returned on time. Kindly inform Sheila that people pay you for service, and do not work for UHaul.Catharina K.
The gentleman at Allen's is very courteous and helpful! Trailer could have been swept out better by previous customer. The sliding door on this one was really hard to open and close and match up the locking mechanism.Andrea M.
My home centerFrank L.
Mike Allen always provides great customer service.MICHAEL S.