Absolute joke of a U-Haul franchise. Hung up on yelled at in physical location and blamed for parking a truck in the grass in a full parking lot without any space left at a time they knew the truck was returning. Charged cleaning fee and called a dumbass for parking the truck.
RICHARD L
Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Christiansburg, VA 24073
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Customer Reviews
- 3.5 Average Customer Rating
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Everything went smooth as for this rental, however, in the past, I’ve use this same location before and some of the people there are so slow getting through the process. They’ve been a U-haul rental for years, but it’s like it’s their first time doing the paperwork. This time was very smooth and quick.
LARRY EMaking sure that the requested equipment is actually available and provided.
Trever SEmpty the trucks from previous rentals. Actually check the gas gauge before writing up the receipt.
Ryan MMy bad experience started when I picked up my rented truck and it was parked along a hillside and I barely made it out of the parking lot. When gathering my rented equipment, I was only given 6 of the 12 blankets I paid for. I was also given a utility dolly instead of an appliance dolly. My usage with the equipment was fine during the move. Things got very bad when I attempted to drop off my truck after hours at this 24-hour location and ended up getting stuck near that same hillside. I tried to park it in the only available spot in the entire lot as instructed. There were many trucks and trailers not in the appropriate areas and many other customers besides me tried to return theirs as well and didn’t know what to do. I first called customer service regarding the office not being available for emergency issues. They then could not reach the GM of this location and never returned a call to me regarding the parking situation. I had to call roadside assistance and get a tow truck to actually help me out of the stuck position because the other trucks and vans were parked inappropriately. In total, it took me over 2 hours to finally have the ability to finish my return as the tow truck arrived. During this time my wife was patiently waiting as we were hoping the rain didn’t affect our items we had sitting in our personal truck as we sat for so long and had no expectations of this situation as every other location we’ve been to has been a breeze. I would not recommend this location as it is not set up well or maintained well for U-Haul services. I will not be returning to this location.
Adam M