It is SUPER frustrating to pick up a truck only to find out that it has about 1/4 tank of gas in it and the first thing you have to do is fill it up with gas yourself. And, on top of that, you have to fill it to the same partial level when you drop the truck off. Don't fill it enough? You get a penalty fee. Fill it up too much? Too bad, you're out the cash. If you're going to charge a penalty fee to someone for not returning a truck with a full tank of gas, then that fee should be used for an employee to actually go fill the tank up with gas. If you're not going to do that, then you should incentivize the next renter to return the tank full of gas so that the next renter isn't unhappy and has to waste their time filling up the tank before even loading up for their move. It's really disappointing that your company pockets the penalty fees as profit while the people who are really paying the penalty are the renters who pick up a truck with a less-than-full tank.
DOUGLAS L
Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bluffton, SC 29910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Tire pressure was 10 lb low in one tire. Need more staff on hand. Long wait.
DAVID SCan’t think of anything
Victor AExcellent customer service experience. Vehicle was ready for pick up as promised. Check in and check out very easy.
JOSEPH MThe pickup was smooth and easy. Everything was hooked up for me and ready when I arrived.
Robin L