I wanted to provide some feedback regarding my recent trailer rental and return experience. After picking up the trailer, I clearly communicated to Pat that I would be returning it by 11:00 AM. Despite this, I received another call from different staff member asking when I would be bringing the trailer back. It was clear that the return time had already been communicated, so the repeated calls were unnecessary and frustrating. Upon arrival, I was told where to place the trailer, but no one offered to assist with unhooking it or bringing in the pads and dolly. I handled everything myself, including tasks that I feel should reasonably be the responsibility of this location. Given the lack of coordination and assistance, I genuinely feel as though I should be charging the Storage Master location for the time and effort I spent doing what should have been their job. I hope you take this feedback seriously and make the necessary improvements to your communication and customer service process moving forward.
MICHAEL S
Storage Master
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bossier City, LA 71111
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Customer Reviews
- 4.5 Average Customer Rating
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Unprofessional
TIMIA FThis was the nicest truck I have ever rented. The Staff here was top notch. Very clean and the storage area was very nice also. The property was clean and pleasing to the eye. I hope I never have to move again but if I do, I will use this U-Haul location. Thank you very much.
jay h2nd time to rent uhaul..2nd time Uhaul changes drop off site. I specified where I wanted to drop off. Customer should have a choice and then if they don't, Uhaul can change it. Ridiculous process.
Tina BI The service was excellent! Will use you guys again
GARY P