This was the worst experience. They were so rude, they seemed like they hated that we were there to pick up our rental. There was garbage on our rental that we had to clear off. Our rental did not have the appropriate pin for the hitch, we had to go buy one. They did not provide any paperwork or instructions at all. They were so unhelpful. At the end of the day, when it was time to return, we were there early and they had left for the day, despite it still being working hours. Returning it was a nightmare as the site was unable to use my geolocation for whatever reason and the other option was to put the rental contract in the Dropbox which again, I was not provided a paper copy and had 0 access to a printer. I will never go back to this location again. This was the worst experience I’ve had with U-Haul and made the day way more stressful than it needed to be.
MARTIN E
Genuine Tire & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brantford, ON N3S5C9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The equipment was great but the reservation experience was TERRIBLE ! This was not the location I had chosen to get the trailer but it was changed without notifying me ! When I went to get the trailer, the business was closed. Eventually a area manager showed up. Dealing with the Customer Service people on the phone was difficult and not pleasant. Great equipment, awful service !!!!
Scott GThis location just takes ID and credit cards, they are not employees of U-haul and therefore can’t really offer any answers or information. I was charged for gas, after I filled the tank with gas. I have picture to prove it. I have emailed and I have not received a response. I would not rent from this location again as there really is no one to take accountability for their business.
JANET LThe guys where great, quick and knew exactly what I was there to get, got me down the road
GEORGE EThe man was extremely rude and not helpful. I will not use this location again.
Pia P