All was great!
evan t
Neulex Industries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bredenbury, SK S0A0H0
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Customer Reviews
- 4.0 Average Customer Rating
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Your service provider at this location gave exceptional service compared to your Shengs rental in yorkton sask.
Ray MNo one around just dropped and left
CODY SBrad at Bredenbury bailed me out. While the folks at Yorkton helped fix the issue Brad was the hero. I had booked a 5X8 enclosed trailer at the Yorkton Location, for pick-up at the Yorkton Location, about 2 weeks prior to needing it on Oct 12. On the 13th there was NOT a trailer for me anticipated. Chas contacted the 1-8XX number and I got Jennifer in Winnipeg. She told me that the closest available unit was in Swan River, MB. That was 2 hrs away. She was, while not rude, ignorant of the situation and did not help or even try to help me. All she kept asking was "How would you like me to proceed?" She did offer $100.00 off to cover my 'inconvenience. To shut her up I accepted an open trailer which she offered as a replacement. Chas, in Yorkton, contacted Brad in Bredenbury , about 0.5 hrs away and he did have a unit there. That very day he even brought it to the exact address that I needed it at in Yorkton. He backed int into my father-in-law's driveway and checked everything over with me. In my mind Brad went way above the standard of good service by giving me absolutely EXCEPTIONALLY GREAT SERVICE. In Yorkton Chas, and another lady there, went out of their way to help solve the problem, thus getting a exceptionally good service from me. Jennifer was of no help and exacerbated the situation with her robot like ignorance to the plight of a customer. I like how you started off the email that was sent by calling me a 'VALUED CUSTOMER'. Brad certainly made me feel that way. Chas and the Yorkton team did as well by searching for a possible solution for me. Jennifer should go on some re-training. If she was the only person that I dealt with, I would certainly NEVER USE U-HAUL EVER AGAIN. BRAD from Bredenbury and the Yorkton team restored my faith in the company and set a high standard for service. I WILL CERTAINLY USE U-HAUL IN THE FUTURE BECAUSE OF BRAD AND CHAS ETAL.
Douglas MNo personnel were there when we were. Luckily we were able to check out via the Uhaul app.
Darla T