I am not sure who is deciding the drop off location. However, I was sent to a location that was 15 km away from my destination while there are many close by U-Uaul locations where I could have dropped off the truck much faster and without adding additional burden on me to find a ride back home from 15 km distance location.Mahmoud F.
Lakeshore Auto Service Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Burlington, ON L7L1C2
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- 1.5 Average Customer Rating
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Uhaul rep was not there. The truck had not been checked back in after the last rental so the support agent that I called couldn't see the truck at that location even though it was physically there. There was a lock box at that site but at no time was I given a code. Even though I did the online check in the night before the agent on the phone still requested my credit card again. I was not a happy!!!!Luke H.
Have them arrive with U haul employees at pick up siteWasyl K.
We scheduled a pick up for noon and my partner took a train in to pick up the vehicle. When he arrived no one was there and the app that he was told to use didn't work. I called to find a solution and was told to use the app and that someone should be at the store. No one was there. When someone finally arrived at 2:30 he didn't have the right dolly on the truck and said he couldn't locate the one we requested. We requested a furniture dolly and they gave us an upright. He had to go and BUY a furniture dolly because he was on his own and had heavy items. There were also moving blankets in the truck that we were charged for and did not request. It was a hot hot day and this was an awful experience.Trevor O.
I struggled with pick up as I couldn't register online so I was stuck at the location for 40 min trying to sort things out and get the key. Also the truck overall was clean but there was garbage in the drivers side food and such that I would have liked had it not been there. Overall though I would use your services again in a heart beat as your customer service is excellent.Alexander P.