I would recommend this place ONLY because of the convenience. The customer service was awful. The rep didn't know why I was calling despite mentioning U-Haul. Interrupted me (several times) to say call Uhaul when I was confirming my rental. Eventually he looked at the appointments and asked for my name and it all seemed to click. Didnt have the answers to what seemed like FAQs. When I came to pick up the truck his demeanor was the same. Later, in what could only be interpreted as an attempt to make small chat he became overly inquisitive about my move, house, and relationship. Overall I was super annoyed and then uncomfortable. The website was also not great. I forgot my password to my account, which was the only way (so it appeared) to confirm my rental. When I asked to reset my password I never recieved an email to reset it. I used my phone # and email several times each and nothing. Not in my inbox of spam folders. I then spoke to a U-Haul rep who helped with 1 thing but then had no interest in any feedback in the website or customer experience. Overall it required an unnecessary amount of patience and customer effort. Extremely displeased with the customer rep at Lubeking.
Moving Truck Rental in Burnaby, BC at Lubeking
Moving to or from Burnaby, BC V3N4J5? Get FREE truck rental rate quotes at Lubeking.
Get FREE moving truck, pickup truck and cargo van rental quotes at Lubeking
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Burnaby, BC.
Cargo vans and pickup truck rentals in Burnaby, BC
U-Haul cargo van rentals and pickup trucks in Burnaby, BC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Burnaby, BC V3N4J5. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
No payment code accessible in my account login...movers will not leave until I provide a code...I wait on hold while.im.paying for a moving truck, but I'm stuck on hold! Mover was impolite and blamed me for bot having the code...this is NOT found in my account login...I clicked the payment code link and logged into my acct.
I really didnt like the sneaky fuel fee. I honestly thought the charge per km included fuel
Check Engine Light On - unsafe vehicle Cracked Mirror (side view, driver side) Missing Packing Blankets (despite being purchased in order) No Customer Followup from U-Haul
Some of the additional items I rented (dolly and blankets) were not in the truck.
No parking on site to leave your personal vehicle when your picking up the rental. Parking available 5-10 mins up a residential street.
I returned the equipment within 4 hours and still you charged me for 2 days this is not acceptable.
Didnt accept my certificate. Called to ask me to return the truck sooner.
The staff were very friendly and helpful. The vehicle was not clean. Sticky coffee was in the cup holder, I put my car and house keys in it and they got really dirty. I needed the truck for 2 days but the Local Uhaul team in the area was putting a lot of pressure on me to return the truck earlier. I called the Uhaul main center and the lady who answered my call was very helpful. I have been using Uhaul dating back over 20 years ago and I have always been very happy with the service. The most memorable was when I was immigrating from the US to Canada in 2004, I rented a one way trip from Seattle to Vancouver BC, my son was very little at the time and we enjoyed the ride.
Received the truck late because the previous user returned the truck late according to the person at the front desk. It was my first time renting the truck and equipment and did not know how everything worked. So the guy at the front desk said he will Prepare everything for me. When I took the truck and went to out moving location, my utility dolly and other furniture dolly was not given to us. I trusted the guy what he told me that he will prepare everything which I thought included all the equipment I paid for. I needed up driving more than the expected kilometres paying more to get the dollies. Partially my fault for not checking the inside of the truck. Would appreciate it if the guy at the front desk lead us in a better direction as I'm a first time user.
Provide what customers order and keep truck clean. Mine was filthy! I ordered 2 dozens of moving blankets and when i went to pick up the van they weren't there and none were available. Simply shameful!
Log the proper mileage and fuel after a truck is repaired and have the proper rented equipment in the truck. We had issues with the 24/7 check in and drop off because of improper documentation of mileage and fuel on the truck after they had a windshield repaired and our blankets and dolly were in a different truck. Due to the lack in care it caused us hours of having to be on hold with the call centre trying to get the rental and return it. Extremely unimpressed.
It took me 1 and a half hours to get through returning truck procedure due to location checking issue using my mobile phone. Even if Uhaul call centre made a note that I returned my truck before the end of my reservation, local operator disregarded it and charged me late return fee which was 2 days worth retal fee. 24/7 shared service using mobile is too complicated. And there must be alternative way to confirm my location other than using mobile phone's GPS in case it doesn't work.
The self check-in procedure and especially the mobile app is just horrible. I wasted two hours of my time easily with check-in and checkout. I would think twice about renting another U-Haul at this rate.
Mechanic owner could care less about his uhaul customers to say the least. Charged me 15$ insurance after he watched me decline it on the machine. Had no interested in resolving the situation and just said he didnt care his business just fixes cars and he wished he had nothing to do with uhaul because "everyone always complains". ...no doubt! Never again.
They didn't actually have pick-up trucks - which won't be a problem if you're ok with vans, but the booking options are misleading. If you absolutely need a pick-up, go to another location.
No parking at location to leave my car. I had to drive home and walk to the location.
Thank you it was a great experience buddy was very good to us
Make sure the gas tank isn't empty when the customer (me) picked up the truck.
I wanted to express my dissatisfaction in my recent experience with U-haul at the Boong Boong Motors Group (105-641 Lougheed Hwy Coquitlam, BC). After doing my reservation with days in advanced and the check-in online. I arrived at the location at 11:00AM to pick up my rental only to find out that the location was closed (on regular business hours). After getting a hold of them on the phone they told me there was no one to attend to me and that I should call U-haul to fix it. I tried getting a resolution with u-haul on the phone to obtain access to the rental with the support personnel, however for some reason this was not possible (not to a fault of the u-haul personnel). They had to send me to a different location to pick up another unit. Wasting about 2 hrs of that morning ruined my moving schedule as my building had only provided 2 hrs of elevator service (and charged a $100 moving fee). Also, the people helping with the moving were working on a schedule and I ended up moving the whole thing by myself. Not to mention the extra time I had to take off work which also costed me some hours of pay. The Boong Boong Motors groups is supposed to have a reservation guarantee and they should be accountable for that as my unit was not delivered at said location.
Confusing self checkin. Friendly owner of the shop that has nothing to do with U Haul. Frustrating.
It was very good. Thanks.
Shop Customer service could be friendlier
Vehicle was clean but the vehicle's battery needed to be charged. Vehicle sheet indicated that it had 1/4 tank of fuel but was actually 1/8. Besides that, no issues or concerns experienced