Will rent again herr.
Carol W
Poplar Street Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Casper, WY 82601
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkYour agent William was generally blunt and seemed unhappy in all our interactions. I called ahead on day of return asking for a grace period of an additional hour as he had indicated to do if necessary. I did so, it was granted without notification to me that it would result in additional charges. I was only 36 minutes over my 24 hours and returned a fully fueled and cleaned truck. He was indifferent to the entire extra day I was charged and sent me away. I got it reversed by a much better Uhaul location I am familiar with in Casper that I would have rented from but did not have a 26 foot truck at the time. I will not do any business with the Poplar LLC organization again.
Joshua DGas was at a 1/4 tank, engine light was on and the unit sounded bad..,
WILLIAM HEquipment was fairly clean but did expect cleaner. Process is a little annoying for self check in. Gas was barely 1/4 tank which is also annoying to have to then think about needing to get gas on an already busy day.
Emily KI can’t tell if the place was clean and inviting because it was not open when I returned the truck on Sunday morning. Please let customers know that the office is closed on Sundays. I would have returned the truck on Saturday to meet with a representative. I was not sure where to leave the keys because the sign in the window was not accurate (I just dropped them through the slot in the front door). Also, I was not credited for the garment box that I didn’t use but I did leave it in the truck. The phone support person was very nice and helpful but it would have been nice to have a rep there when I returned the truck.
THERESA L