The reservation system is terrible. I did all the reservation online and when we went to pick up the equipment we had to spend extra time for them to re-enter all the information with the exception of my credit card. The staff was apologetic, but we thought since all the details were already entered we would be able to just pick up the truck. We asked to leave the auto trailer for pick up later and they were very helpful with both unhooking and re-hooking it up when we came back.
Stacy L
Poplar Street Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Casper, WY 82601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My pick up location was changed without letting me know I went to the wrong location the location I need to be at was 6 miles out of the way. Being charged by the mile as well as setting me behind on the day as I had to drive it 25 miles away as I had picked the location closest to my loading location. Over all my experience was great with the location I had picked it up from. Not happy that the location was changed and I got charged for 12 more miles than I should have been. Seams like shady business practices to get more money out of a customer.
Jeremiah MRep recognized the fender damage. Took my original pick up pic of the fender damage and recognized the 2 low tread tires. Co experience was fine. Wy experience was excellent Been hailing for 30’yeats. Trucks, trailers etc.
Paul GIt took almost an hour to check the truck out bc of technical difficulties.
Don HNormal maintenance not upkept, do to negligence on their part. I was inconvenienced having to deal with police, fire department and than having the truck towed, leaving me to walk back to my home. It was only a few blocks but it is the principal of the matter, all because it was not looked over to see there was a mechanical problem. 70 dollars for 6 hours with the truck, 14 miles(one trip) and 1.5 hours of hassle with emergency service, during an already stressful move not ok
Velvet F