I put gas in the truck but I was still charged after I returned it. I am not happy about this charge.
LORI L
Party Life Rents
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I see a common theme in the feedback for this location but rented from here to give them an honest chance. Overcharged for adding the insurance that I know I didn't add. When I picked up the truck, they didn't have me review or sign any paperwork which was odd but I went with it, improperly assuming the reservation was consistent with the reservation I made. When I turned it in, they said I would be emailed an invoice but I asked to see it and they said they would check me out. After checking me out, my total was a good 30% higher than what it should have been but they still would not provide me any paperwork with the detailed breakdown and said they would have to call Uhaul? They got Uhaul on the phone and I was able to pinpoint that they added in insurance that I refused. Uhaul said they would have to open a customer action and that I would hear form somebody in 72 hours instead of just fixing it at the time. Just horrible all around.
BENJAMIN MNot a location issue but why did I have to call Uhaul because of an issue that happened in 07/2025 before I could get my rental? The issue in July was bc Uhaul employees didnt check in my returned trailer correctly and left it in their parking lot for a few days before checking it in. This WILL be the last time I rent from Uhaul you idiots dont know a damn thing about customer service why did I have to call to verify that the issue had been cleared up months ago?? Yall didn't even need anything, a box just had to be checked or something 🙄 yall are idiots, never again
Madison JBusiness was closed during posted business hours. I called the main number to see about returning this at the location I had selected but they could not help me at the local place we had other rental trailer from, told me to call the 800 number who then transferred me to the wrong dispatch area. So my whole reservation was rearranged without consideration to our needs. Overall very dissatisfied with my experience with U-Haul for this move.
Melissa CEasy access to reserve or return the key. The customer service was very helpful. I was so appreciate .
HAWE A