First phone call employee indicated there was a truck on the lot, but he had no clue what size it was. He at least provided me with a phone number for inquiry, which turned out to be the area manager's number. When the area manager went above the call of duty, and was very accommodating, he arranged for me to pick up the truck that was at this site. But when I went in to Ace to pick up the truck on its lot, the employee said, no, this was a drop off site only; when I asked for the phone number I had been given before (I had not saved it on my phone) he acted as though he knew nothing about the number to call for UHaul assistance. He called the store manager who reluctantly said he would go look for the number on his desk. When the store manager returned, he did have the number we requested as well as the number of another UHaul location in town, which we had contacted earlier. That location (Home Again) was much more knowledgeable and pleasant, but they required a 2-way for the truck that would have met our need, but we wanted a 1-way. The people at this location acted like it was a bother to interact with a Uhaul customer.Jacquoline W.
Ace Hardware 651
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Charleston, IL 61920
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- 3.0 Average Customer Rating
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I was charged for a truck that I didn't use. We found out there was no ramp, so we never even started the truck, yet you still charged me. Will never recommend to anyone. And no one at this location knew how to rent the truck or even give me the key the day before. Very poor.Gary B.
Reserved and gave them my credit card. They never informed me that the trailer I reserved might not be available. The ladies at the Uhaul call center were great getting me a trailer. I will never go tothe Mattoon location on Old State Rd.George B.
Very easy place to get in and out of and very helpful staff!WILLIAM R.
Clean your equipment. The truck had mud splattered behind the wheels and the tires were mud covered. The truck bed had not been swept clean and several of the moving blankets were dirty and damp. The instore agent was very friendly, helpful and accommodating however the other store employees were rude.Mark C.