The trucks should be rented out first come first serve, not specific trucks for certain customers. The original truck that was reserved for me at 1:00PM sounded like the exhaust was busted and was extremely loud. When asked the agent for a different truck, was told the others were already rented out for later pickup times. There was some difficulty when agent had to call the manager to have a different truck assigned to me.
VINCENZO F
Shell Mighty Midget Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was great that the Mini Mart was open so I could talk to an actual person. To improve: I paid for a dolly, but they didn't have one. Don't offer a dolly if there won't actually be one there to use.
Allison HNothing. The staff was incredibly friendly and made the process easy and smooth! Thank you all!
BRIAN TThe staff behind the counter was very unprofessional, didn't take time to read my paperwork, and spent more time trying to upcharge me on buying insurance coverage and fees to hook the trailer up to my truck. This location sits inside a gas station, so at one point the clerk, without excusing herself, totally turned away from me and checked another person out who was buying snacks. Then, she turned around and said she was waiting for my credit card, as if I was inconveniencing her. When I requested assistance to hook up the trailer, this same employee said she didn't know how to do it; the other clerk said that she knew how to do it, but didn't like doing it because it was a hard task. Basically, the workers at this location constantly tried to talk over me, but they weren't even trained on how to properly handle Uhaul equipment. Things got a lot better once the manager showed up and assisted with getting the trailer set up.
Kenneth WThe location had excellent staff. Dana answered my calls and was very helpful.
RAVI A