I would not hesitate to use u haul again. Easy to recommend to friendsJulio V.
(U-Haul Neighborhood Dealer)
Chicago, IL 60659
- Mon–Sun11 am–7 pm
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60659
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- 3.5 Average Customer Rating
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Making sure all add ons are in the truck.Christina Y.
This review is of the drop off process altogether and does not solely reflect that of the final drop off location. The day of my move they originally gave me 4 options that were located almost 10 miles away (an hour in Chicago) from my destination so I picked the closest one and called in to switch the location. I discussed options and the agent assigned me to a location just up the street. I got a call the following day stating that they needed to move my location about a mile away. The initial location I was went to was at 6351 N Claremont. There was no parking lot and the location had no marker signs of where to leave the truck. I went to the restaurant next door to ask for help. They actually pointed me to a former employee/agent who informed me that the location is nonexistent. The building was vacant. I called U-Haul and the automated message informed me that there was a 50 min wait so I hung up and started the return process in a â€œpay to parkâ€ parking spot. When I started the process the app froze and so I called back in to the main line. Finally an agent called me and informed me that they needed to go to a different location as this location â€œwas full.â€ I went to the location which was only 4 blocks away however there was no parking anywhere for me to return the truck. I was informed my the agent there who was helpful. He was the only one to let me know that you can park it in a pay to park spot. I then had to circle the location three times before finally being able to squeeze into a space. The return experience was terrible.Kavik B.
Doesn't have a complete equipment that's needed when I requested for it. I requested 6 blankets, dolly and a furniture dolly. When I got in there and asked about the furniture dolly, they said they don't have it. And when I counted the blankets it was only 5 instead of 6. Haven't checked if they charged me for it.Wesley S.
The person at the store treated me very poorly. I walked in at my designated time, informed him that I had a reservation with number and he stated that I needed a confirmation number? I explained to him that I only had a reservation number and not a confirmation number. At this point, he instructed me to go to truck in the back of business and to call Uhaul? After waiting on hold for ten minutes, I walked back into store and explained to the gentlemen again that I had a reservation. After pulling up reservation on my phone and showing proof that I indeed had a reservation at this location did he begin to become more responsive. I rented the truck because I was under contract to perform at an event and wasted 20+ minutes explaining the same damn thing to an incompetent POS at this location!!!ROHAN W.