didn't approve my mobile pickup in time so I had to go in and wait for 20 minutes while the shop owner got another person on the phone to approve me. the person on the phone was preoccupied selling something to someone at the same time he was going over my contract. The parking spot I was supposed to get the truck back into was sandwiched tightly between a pole and another truck in a narrow alley.
Ava W.
Popular Electronics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60659
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The car interior had an old water bottle and dog hair, so probably just basic cleaning, besides that nice guy and good service
Rodrigo O.I would not hesitate to use u haul again. Easy to recommend to friends
Julio V.Making sure all add ons are in the truck.
Christina Y.This review is of the drop off process altogether and does not solely reflect that of the final drop off location. The day of my move they originally gave me 4 options that were located almost 10 miles away (an hour in Chicago) from my destination so I picked the closest one and called in to switch the location. I discussed options and the agent assigned me to a location just up the street. I got a call the following day stating that they needed to move my location about a mile away. The initial location I was went to was at 6351 N Claremont. There was no parking lot and the location had no marker signs of where to leave the truck. I went to the restaurant next door to ask for help. They actually pointed me to a former employee/agent who informed me that the location is nonexistent. The building was vacant. I called U-Haul and the automated message informed me that there was a 50 min wait so I hung up and started the return process in a “pay to park†parking spot. When I started the process the app froze and so I called back in to the main line. Finally an agent called me and informed me that they needed to go to a different location as this location “was full.†I went to the location which was only 4 blocks away however there was no parking anywhere for me to return the truck. I was informed my the agent there who was helpful. He was the only one to let me know that you can park it in a pay to park spot. I then had to circle the location three times before finally being able to squeeze into a space. The return experience was terrible.
Kavik B.