We picked up the uhaul the driver side mirror was broke. We called road side assistance 6 hours later the came out and rigid the mirror on. I called customer service in this time witch they hung up and never called back. 3 times they was going to give me a supervisor it was hung up. We picked the truck up at 1 we did not get to use it until 6. We was told to call in the morning to talk to a supervisor We called 4 times the supervisor was busy and would call back never called back. When the truck was drove on freeway the check engine light came on the driver door did not shut right. We are still waiting for a call back. I took video of the mirror rigid and the engine lite on and how the door shut. They wasted are time to fix the truck when you did inspection you could not tell the mirror was broke until you drove it and it almost fell off. We did not get all our stuff done because of them they won't even Compensate all the trouble the truck should not have been on the road. Oh don't use the contact form no one ever gets back we are still calling them to get a supervisor
JENNIFER W
Executive Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chillicothe, OH 45601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Sales rep not super nice. Not rude but not really friendly
BRAD ZMake sure that the vehicle your providing doesn’t have broken side-view mirrors
Landon Wwe were told they had a truck and auto tower there that we could haul our broken down truck in. When we got there, there was no auto tower, and in fact we had to go about 45 miles away to pick one up. We did that, came back to load to the truck, and the truck didn't fit despite us giving them our truck information, including model, size (crew cab with 6ft 6 inch bed) several times.
STEPHEN KWhen I picked up the Van it had 1/3 tank of Fuel. When I returned it, the fuel gauge was on FULL. Who do I contact to get reimbursed? Linda Phipps
LINDA P