When i signed up for the reservation i selected no insurance however upon returning the uhaul the guy working there insisted that i had to get insurance (after i already had the uhaul) he would not take the insurance off AT ALL. Even though i never signed up for it. He said it is just how it’s done but i have rented uhauls in the past in different locations and this is the first time i had this experience. It felt very much like a scam!
Alec V
Isabellas Furniture & Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chula Vista, CA 91911
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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She overcharged wasn’t very clear about pricing. May be a language barrier. Very disappointed in the service will not be back.
WILLIAM Rlocation was not open @2pm
MARTIN SHad to wait over 40 minutes for them to finish talking to a different guest and finally acknowledge me. On a moving day especially that time matters. I had already provided all check in info and they still requested me to provide it at time of visit. Was met with attitude when asked if I spoke Spanish and I said no. Was met with even more attitude when I asked them to clarify additional charge after return. They did not make me feel like my business or time was valued.
Elena OI didn't ask for insurance when I made the reservation but it was added, I had to pay an extra $15 I did not want to pay. I didn't find out until I returned the truck and got my receipt. I was never told it would be added, I will never rent a Uhaul again
SERGIO R