Arranged for a 26’ Truck for pick up at location and was unable to change to one way drop off at time. Upon arrival at pick up location, I had advised them that I needed to make it a one way drop off and I would not be bringing it back to the pick up location at S&S. The woman told me she was unable to change it since the website was having issues and that there would be a rate change for a one way. I told her that was fine and would be dropping the vehicle off at Biolife UHaul on Hwy 160 instead. She said to let the receiving facility know at drop off. Needless to say all that was done and the man at biolife said that they were having issues with the system that day also and took the keys and said that’s all. Did not get any information or anything from me. What should have been about $100 dollars for rental cost me $240 for supposedly wrong drop off. And after sending in a claim ticket stating what happened and to try and get some of the money back (that was pretty much stolen), a regional manager ,Jeremy from Talladega,AL, said there was nothing he could do. All that being said, I would not use UHaul if at all possible and try a different rental company. I will now go out of my way to use a different company.
Daniel Ray
S&S Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, AL 35049
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Eric BryantAll was great
Robin WilburnHad reserved a20' truck, arrived and was a 15' , could not use it. Was told nothing U-Haul could do cancelled it reserved a 20 for next day. Got it but it cost me a day. And a lot of trouble
RICHARD CRAWFORDVery nice people.
EDGAR AMEDEE