I was given 3 different locations to pick a truck up that I made a reservation for a week in advance. When I arrived NO ONE was even at this 3rd location I drove 40 miles to get to. I had to wait 30 mins for a regional guy to come unlock a lockbox and give me a key for. NO pads were in the truck as requested. I wasted a lot of time hunting down a truck that I had made a reservation for a week in advance.Carrie L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Columbus, GA 31907
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- 1.0 Average Customer Rating
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This location was chained up and closed. There were no personnel on the site and it looked abandoned. I will do everything in my power to never use this location.Anna J.
The location was extremely hard to find probably due to it not being an actual U-Haul rental location and the name it was listed under was not visible..It took at least an hour to locate the vehicle after being direct and redirected to other places and calling the original U-Haul service before being transferred to Sail and they were of no help.Once located the vehicle was parked in such a way that following the self checkout with pictures was a bit hard...Although the vehicle had its previous marks with X there were still some other additional unmarked issues not major but pictures were taken on my phone but I didn't know where to upload them but they still remain on my phone from pickup site..For the most part the vehicle was mostly clean, ran fine but noticed it didn't go past 70 on highway but it got the job doneâ€¦Not sure why was charged and extra 3.80 for mileage because it was a straight shot but as said,it got the job doneDelores B.
As a 24 hr drop off point, there was very little room and it was a very awkward place to leave the trailer. It was right side a busy main road, it had park in the dirt.Curtus B.
For after hour drop offs it would be a fine location for a smaller truck or trailer. We found it difficult to know where to put our 26' truck considering there was not much parking space at all.Jared R.