We rented the cargo on Friday evening for Saturday. The pick-up time was 10:30AM, and it was to be a four hour rental. We arrived at 10:30, and were told that a van or truck would not be available until 1:30PM. (We had driven from Frankfort to Lexington for the rental.) We came back at 1:30, and there was still no van or truck available for us. One van was returned while I was there, but it was provided to a different customer. The staff eventually called around Lexington and we had to drive to Eastland Parkway to get a truck. What should have taken less than 2 hours took about 6 hours. The staff was nice, but it seems clear that U-Haul overbooks its equipment. I was not offered a credit for the inconvenience. Not good customer service.
vaughn m
East Land Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The owner was super friendly and professional! Thank you@
Sherrie SThe people was very very nice
ASHLEY CNot in a good location They did not seemed familiar with process I would much rather go to a U-Haul store I don’t like how your app chooses locations At home I know what location to pick
theodore cThis location was in a very “shady” area and did feel safe.
Lisa D