The gas tank was not at full. I returned it at full I did not want to gwt hit with additional fees. Truck was not clean Truck leaned to the left. Needs alignment I returned in before 3 office closed for me to discuss with the associate. 177.00 for less than 6 hours. Ridiculous
Darlene K
Street Source Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hickory, NC 28601
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Customer Reviews
- 4.5 Average Customer Rating
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Location was changed the day before, and they didnt have the 20 ft truck i reserved. Had to do a 25 ft truck and drive an extra 30 minutes.
Jacob FThe truck was overheating and I had to call for roadside assistance. It took them 2 hours to arrive. Fortunately, the truck only needed some coolant added. The worker at the pick up location was excellent - very accommodating and made sure that we could pick up the truck even before a holiday weekend.
JENETTE SThe people were great and very friendly. The truck was great and very comfortable for my long trip.
JOHN RWe had a disappointing experience. This was not the location I booked, I booked the Morganton, NC location. Found out on Saturday morning when we showed up that the Morganton location is closed on Saturdays. We then had to get re-booked to Hickory that was another 30 minutes out of the way for us, putting us over an hour behind schedule. If a location is closed on the weekends, customers need to be informed. W probably would have rented the trailer on Friday rather than going all the way to Hickory. The employees we encountered on the phone and in Hickory were consummate professionals who did their best to help us out, but this should have never happened in the first place.
Marielle A