The location is not very clean, the trailer was not cleaned upon pick up. The agent at this location charged $30 extra for insurance whereas we didn't ask for it and told him to cancel it. He never cancelled it.
AMRITPAL G
Performance Products
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtenay, BC V9N2L7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The interior of the truck didn't have garbage in it but the cupholders and dash area had dirt stuck to it. My only issue with U-Haul is the booking personnel. This time the pickup location was changed again which I can understand may happen, but the new location didn't have the same hours as the old location. The booking personnel didn't check any of that before re-booking the pickup location. Thankfully I did check ahead of time and confirmed I would also have to change my pickup time, but that should be done by the booking personnel. If I didn't check I would have got to the location 30-60 minutes before it was even open. That side of customer service needs improvement.
Rodney FThe man working at the off was friendly and fast
Jacob FThe App to do remote pickup didn't work. It took an hour to get the keys to the truck only to go to start it and the battery was totally dead. Another hour to coordinate U-Haul road side assistance (call center in Arizona). It took as long to get the rental as it did to load the truck. U-Haul has a standard $50 credit for any and all issues experienced by their customers. Moving is stressful enough without trying to get the rental started. Six peoples' time is worth more the $50.
ROBERT WTells me one price then bills me another price at the end i will not go back to them again
DALE N