Very poor customer service and unprofessional. Charges for services that were not disclosed at the time of entering into the contract. I would never rent from this place again or recommend anyone.
Moving Truck Rental in Cypress, TX at Community Self Storage
Moving to or from Cypress, TX 77433? Get FREE truck rental rate quotes at Community Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Community Self Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Cypress, TX.
Cargo vans and pickup truck rentals in Cypress, TX
U-Haul cargo van rentals and pickup trucks in Cypress, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Cypress, TX 77433. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Worst experience my husband and I ever had. Will be relocating once more for my husband job and we will not be using Uhaul again.
Linda was very helpful prepared and professional.
The lady at the desk who assisted me - began confrontational because we traveled 3 hours, terrible accident on hwy10 and arrived late for a RESERVED UHAUL pick up - she stated, â€œ I am not scolding you for being late - well I am scolding you a little bit- you SHOULD have communicated to meâ€ I am in customer service YOU NEVER SCOLD A CUSTOMER.
U-haul didn't not deliver their truck to the original pickup location (flower mound Cypress) costing me almost an hour of my time. Furthermore they didn't have a dolly at this location even though I reserved one. The staff at this one were helpful however and helped me to secure a larger truck when I felt that I needed one
I can not think of anything that would have enhanced my experience. Keep on doing what you are doing.
Front tire passenger side was de inflated (28psi), approached front desk, said there was nothing they could do. Asked me to go to a gas station, inflate tire myself and request refund from U-HAUL. I needed the rental so I went to get tire inflated to spec (70 psi).
I was contacted at approximately 5:45 pm by this location, the night before I was scheduled to pick up my truck and dolly, so they could tell me they do not have a dolly. They closed at 6 pm...along with the majority of other locations in my area. The other locations that were not closed did not have a dolly. This required that I rent a dolly from a College Station location for two days because I could not rent a dolly "one-way" from that location. Why would you wait until the evening of the night before to check your reservations? If you, Uhaul, are going to allow other people to handle business for you I would think you would want them to perform in a way that represents your company well. Also, I had to cancel the moving service I hired the first time and get another one because the first company did not contact me after I tried contacting them to verify the reservation.
I went to the web site and scheduled a 10 foot box truck. When arived they had no record of my rental. They rented me a van . It was not particle for the job that needed done.
I did everything virtually and the process worked flawlessly. It was very easy and quite convenient.
Offer to help when your truck door didn't work.
The app should specify where the key drop is located.
Mary was a great help!!!
Check everything before you rent to another customer. Replace pads and make sure is clean
Workers were very off putting not the biggest help, kinda felt like they had attitudes with the questions I was asking them, I love u-haul but I will not be going to this one ever again.
Your team rented me a wrecked truck. I was a paying customer and the manager would not let park in front of the building. They took forever to process my rental but would answer the phone rather than process the rental. They received many personal cell texts which they prioritize over my rental. They were making & their smoke breaks took priority over me rental. If I hired those 3, I would fire myself for hiring them. Enough said ...
Early bird pick up was seamless. Outstanding customer service all around.
Well firstly I was told I had to rent do you have on the app so I did which was fairly cumbersome for me I gave an estimated pick up time of 10 AM and I said I was keeping it for 24 hours and I paid for it. Circumstances of the morning I did not arrive to the U-Haul location until 1230 and they canceled my reservation I said but I paid for it why would you cancel it when I put my credit card in the U-Haul app information I said I didn't realize you would not hold the vehicle so then it took another 30 to 40 minutes for her to slowly go after I rented the truck I was told I could not return it anywhere but this location that was extremely inconvenient for me and add an additional 34 miles to the vehicle it was not necessary returning it after 10 PM at night in the dark. Outside taking pictures of the vehicle and all that crap that your app requires when I rent a car all I have to do is park at the parking lot drop the keys in the box and I'm gone they have all my information of somethings wrong they know where to get me this was just awful I will Never rent another U-Haul truck it has been 20 years since I've done so and hopefully never will need to do so I will figure something else out if I ever am in need again bottom line I feel like I spent 30 $35 more than I needed to because of having to rent the truck return the truck to the same location when there was one five minutes from the home that we took the items to this also resulted in my nephew making three 37mile trips in one day. And me having to then drive him home at 11 pm which is a round trip of almost 80 miles. Why was I. It told this was not a, and I quote a rotation vehicle as I said it's been a while since I've rented a U-Haul maybe this is something new but I always thought you could drop them off at your Destiination point would've been nice to of known I probably would've gone down and rented a vehicle at the one close to the Destiination point would've been easier late at night. The location treat you like you're a second-class citizen and you're going to be run through the drill and better not make the matter they might tell you they don't have a truck.
Sinceramente la persona de atenciÃ³n al cliente. EspecÃficamente la que se encarga de la renta del camiÃ³n. Le hace falta un poco de entrenamiento con relaciÃ³n al cliente. MÃ¡s en los tiempos en que vivimos que las personas lo menos que necesitan es llegar a un lugar. Y que la persona que se supone sea amable con uno. Parezca que le cuesta trabajar. Definitivamente este es un lugar que por nada del mundo recomendarÃa para servicio. Y recomiendo que esta persona realmente sea reentrenada en cuanto a servicio al cliente.
I arranged for the 24 hour access on booking. When I arrived - i could not get key. I had to wait until they open as the truck assigned had not been checked i after previous use. I had movers waiting at the other end I still had to pay so I called uhaul. You rep HUNG UP on me. Admittedly I was frustrated but i was paying out of pocket and being told the service I was paying for was not available. The ladies AT the location were outstandingly friendly. And understood my frustration. At this point I woUld recommend community self storage but not uhaul.
My only complaint was that I rented an appliance dolly and was told it was in the truck that I rented. However when I got to my location there was no dolly. Went back and was told that someone must have taken it out if the truck and they didn't have any extras
I had multiple issues with getting in the vehicle on the time requested. I had to redo the entire process multiple times. I had the website AND the app glitch out on me, I had to call customer service twice to get the problem finally remedied. It took 2 hours to get into the uhaul. It delayed me picking up what I needed and wasted my time and I only used the uhaul for barely two hours and drove like, 20 miles and was charged $76 dollars. $76 dollars for 2 hours. I rented a uhaul to move from san marcos to houston had it available for 2 days and 180 miles and it was a larger uhaul and it cost me $210 dollars. You're telling me that me renting a smaller uhaul to use for barely 2 hours should cost me 1/3 of the price it did for all I got for the other one? I've used uhaul everytime for every move but after this headache I am never using uhaul ever again and am recommending your competitors to everyone I know.
The lady working at the time was very rude fro me the beginning. Walked in and was asked how could we help you and when I stated that I was here for a reservation she rudely said â€œover there â€œ I kept calm while the gentleman was so patient. Upon returning the truck I walked in and said I'm all done and again the rude lady took the keys and threw them in the box. I asked was someone going to check the truck she said not right now someone will go later so I asked for the keys so I can take picking of the gas and odometer readings. Again the rude lady there the keys on the counter. I walked back in with the keys and said thank you and the rude lady NEVER said a work ðŸ˜¡ I wish I would have spent my money when I felt valued as a customer
Rental truck it want clean,vacuum, or signs been disinfected. Truck need to be check Daily and need to be inspected.
App would not let me return van...I am glad someone was working the business counter to receive the van. Service at location was somewhat dry, not friendly, but not bad either.