First- I reserved a truck 2 + wks ago on a reservation. A 15 footer. Had to go 20 miles and a 40 minute drive east from where i lived, to pick it up. There are 3 uhaul CENTERS within 5 miles of where I lived. Not to mention what I reserved and got. Had to tell them I rented a dolly and 5 pads. Got the dolly when I picked the truck up but never got any pads I pd for. To be honest,this was totally BS. Returning the truck was a cluster ???? Too. I had to go 3 miles from my new zip code to drop the truck off and there was a uhaul dealer in my new zip code around the corner. I am cool but just have a problem of sending me to bum ???? Egypt both ways for a simple rental,not to mention I pd for things I never got. Also,no problem with the people I got and returned the truck to. Whom ever set this up I'm sorry is incompetent as hell. I've rented from uhaul many times but this was a total cluster ???? and excuse me for my language, but to be messed with both times in a move of 85 miles and to go half way across the county for this, hummmm?????...Jerry H.
Austin Towing And Recovery
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Del Valle, TX 78617
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I reserved a truck at a location in Bastrop for noon on the 18th. I arrived and there was not a person or a truck. I received a text indicating I had to drive 30 miles away to pick up my truck at another location. The trick was not ready until 1:30. I had to pay my movers by the hour to sit and do nothing for 2 hours until I returned with the truck . I ordered 6 furniture pads and a dolly, neither were available but I was charged for them. I have yet to receive a refund.Christin S.