The truck I rented was not available at the store. They transferred the rental to someone 15 miles out of my way. When I returned the car I was charged for going 8 extra miles. Very annoyed since I was inconvenienced by going out if the way to get the car.
CAROLINE G
Magnolia Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denham Springs, LA 70726
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It's a mini mart and with only one attendant on duty, I wasn't able to have the truck checked while I was there. It was sent to me afterwards.
Sarah LGuy seemed upset with me returning the trailer. Was mad that I asked him where he wanted the trailer instead of just dropping it.
ETHAN PNone
MATTHEW BTerrible experience returning the trailer. Man at the counter wanted me to back in the trailer, I DO NOT know how to do that. I communicated to him that I cannot back up a trailer, he turned around and walked away. I called uhaul customer service the rep was nice, she had to call him and ask that he remove the trailer from the hitch. He came out reluctantly, told me to move out of the way and once it was lifted off of my hitch, he dropped it to the ground and walked away. Not a word. I told him that I was coming inside to get the final closeout paperwork, he disagreed saying that it wold be emailed. I had to call the customer service rep again, go through all the prompts to explain to the office that he would not cooperate and provide me the close out paperwork. The rep advised that I take photos of the trailer. Standing out there taking pictures of everything, I was concerned that the guy would retaliate and do something stupid like say it was damaged or it wasn't returned on time. Overall it was a nightmare experience. I don't recommend this location for anything and that man should be fired.
CHRISTINE F