The checkout and approval process took 30 minutes and I had to re-enter information in the app that I had already entered in the website when reserving the truck. I also ordered an appliance dolly but only received a regular dolly. I didn't see a way in the app to request a refund, so I was charged for it even when a representative that I spoke to said that I could contest the charges.
Micah H
Sinclair Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80222
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe woman at the counter was respectful and efficient.
Tricia CWhen I picked the vehicle up it had a quarter tank of gas. I drove about 20 miles maybe a little more and added a few gallons of gas. about $11 worth with gas at $3.89. I took a picture of the the miles and gas when I dropped it off, the woman working said nothing but when I arrived home, Inoticed a $50 dollar gas charge and a $30 service fee for the filling. I was never made aware that I would be required to fill an almost empty tank or I would have made them fill it prior to my receiving the vehicle. The seems illegal. I will never use Uhaul again. Or that location. Very disappointed, and I will be filling a complaint with the BBB.
Aric ATruck was given to me ON E told her multiple times that I needed the truck all day long and apparently that was not notated or anything. They ran into other issues with customers needing the truck. Then upon arrival to drop off, the truck was not helpful. Whatsoever requested that fuel would be topped off, even though I brought it back to the same level of empty as I left.
Ryan POur dolly was not in the back of the truck on pickup and there ended up not being one available. They gave us a appliance dolly, but it wasn’t what we needed and didn’t end up using it
Katey H