To start off they didn’t have the truck size I originally wanted at that location.I went ahead and rented out the next bigger size, and I was told it was for 25.99. Ended up getting charge $60 for it. I was also charge $120 “Holding deposit” that NOW I have to wait 5-7 days for it to get returned to me. And to make matters worse my final bill was $173 for the 46 miles plus the 59.99 rented truck. Over all what I ended getting charge and taken out of my account was $293. Very much upset. Uhal company very much rips you off. NEVER EVER will I rent out to them.
Karla N
A&G Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Desert Hot Springs, CA 92240
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged for gas even thoujgh the truck was returned with gas level the same. I called uhaul and was able to have the charge taken off, but shouldn't have had to do that.
Lanny SThe person at he location did not speak English which led to a big misunderstanding. When I tried to explain to the owner they were very rude. I finally had to call U haul to solve my issue.
ERIC PI was charged for a dolly that I never received. I was forced to go to a different location different than my reservation. Once at the 2nd location I had to wait 40 minutes for the manager to arrive and complete my transaction which seriously put me behind schedule.
Dean FThe pick up was extremely difficult. It took the staff about 45 minutes to finalize the contract even though I had booked on line. There was no dolly available even though I had reserved one.
Terence B