Tried to check-in online and was not able, system kept shutting down so had to go inside. Staff was very friendly and accommodating. Tried to return via App and Drop Off instructions, but again, system was down â€œfor maintenance â€œ Had to call the 800 number and was advised to just take pictures of the returned truck and mileage and put keys in the drop box as the Drop site was already closed for the day. This made me a bit uncomfortable and I will be calling the office first thing Monday to make sure we are not charged for a late return because we were unable to complete the online Drop Off process...We actually returned the truck 4 hrs earlier than scheduled.Elizabeth W.
Moving Truck Rental in Dublin, VA at Town Center Storage
(U-Haul Neighborhood Dealer)
Dublin, VA 24084
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Dublin, VA 24084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady on duty and I had a very difficult time pulling the trailer out of it's position to be able to connect it to my hitch. I was led to believe someone would be available to do this for me. That was not the case. She brought out the forklift to connect the trailer to my hitch. She was very innovative and I appreciated her help, however, I was led to believe someone would be there to do it for me. Not the case. You need to make people aware that, if lucky, they may get some help, but don't count on it. Lastly, the lady on duty was very helpful and resourceful. She gave me some great instruction for which I'm grateful but it was not experience I expected.Deborah V.
Nothing. Went great.Patricia M.
The Town Center was a wonderful place and the customer service was impeccable! The no contact check-in with the UHaul app was a pain in the neck. It would have been faster to go in and let the lovely staff at the Town Center help me check in. I should be told ahead of time that I need a contact not on the contract to verify my identity. That snag made me time out and have to fill out all the information a second time retaking all the pictures which wasn't easy the first time. The app kept rejecting my pictures. It was very frustrating especially since I ended up having to go in and have contact with a person anyway. I've bought a house online without needing to verify my identity with a person that is a stranger to the company I'm dealing with. If that MUST be there, then make it crystal clear up front so we have someone ready to answer their phone to an unfamiliar number for them.Johnna R.
Customer service was awesome! You don't see that to much anymore. Would recommend this location to everyone!Sheila E.
Friendly and knowledgeable rental agent.MARK S.
Nothing to improve. I just wanted to comment on the representative that helped me get the truck. She was very nice and easy to work with, very professional and kind. I would rent here again and again.Daniel C.
Make the online checkin more user friendly. We tried for 45 minutes to return the truck online with no success. Ended up calling customer service because the office was closed. Local office resolved the issue the next day.Sara B.
very nice staffJAMESFORD G.
Christie and the folks at Town Center Storage are the best. Incredible customer service. Highly recommend Town Center Storage for anyone's moving and storage needs in the New River Valley area of Virginia.Michael B.
Easy pick-up, friendly!Mark H.
Great service and nice people to deal with.Lynn W.
Lower the $100 feeJESSICA LYNNE A.
I dropped off my truck and car dolly after hours and left the key in the box. I did not have any contact with anyone, however, the store and surrounding grounds were very clean and well groomed.Wanetta C.
The lady was working alone and she was amazing!!! Very professional and answered all our questions she was fast and efficient she deserves a big raise!!MARK ALLEN C.
Customer service was excellentPatrick R.
Rained during our move. The trailer leaked and several pieces of furniture got wet. Worst was the mattress and box spring. Had to drive 15 miles west of Blacksburg to Dublin drop the trailer. The app didn't work so after 10 min. of frustration, I called the 800 number and they noted it. I had to call on Monday to get conformation. A $50.00 refund would be nice for all my troubles. Thanks,John A.
Had a problem picking the truck up online because the U-Haul website was down. Took about a hour to pick it up.mike J.
Friendly and helpfulKristy G.
7/17/2020 early that morning, we recieved a phone call from the Employee at Uhaul Town Storage in Dublin, Va. She was very concerned because the Uhaul we rented was not back yet & explained that she had rented the truck out at this time & needed the uhaul back asap (right then) because there were workers and other customers their at the uhaul location waiting for the particular truck that I had rented to move my family out of our home & into another. I told her that I was very sorry and that time had passed by my reserved time, but that I was bringing the uhaul back later on that day & accepted and knew the extra one day late fees and charges that were going to be added to my account. She was very hectic and told me I needed to hurry up and sounded like she was in panic not knowing what to do because this incident occured. Customers have the right to keep the Uhaul passed time but with the understanding late fees and everything that will apply. I went on the website and seen that everything was fine with my reservation and it didnt seem like I was in trouble for keeping the uhaul one extra day. The worker really made me feel as if I was doing something wrong for keeping the truck for 2 days instead of 1, without caring the MASSIVE NEED that me and my family needed it for as well. She called us over 5 times throughout the day & all i said was sorry I'll have it back later. I felt rushed all day and really bad that I had messed up a reservation for another person , but this was not our fault and think future reservations shouldn't be allowed to be booked while the uhaul is out with another customer. OR it should be told when picking up the uhaul that it has to be back, no.acceptions, because its already rented out for the next day not really thinking about the current customer at all. Other than this, truck was clean reliable and got everything moved for our 2 bedrooms family home & recommend using for anyone to make life easy.Kara A.
I was very disappointed that I was forced to drive over 60 miles in order to pick up the trailer. Further i was not advised of the location change until the day before my move. Will think twice about using UHAUL in the future.Michael S.
Nothing. The person was organized, helpful and very friendly. I had a great experience.Stephen H.
Very willing to help with the rental experienceValerie M.
The representative was polite and very nice to us.JAMESEDWARD G.
Nothing Town Center UHAUL IS 5*****Daniel M.