Two of your employees gave me misinformation about the trailer I needed based on the dimensions of a cabin I was moving. The opening of the trailer was not large enough and I was told by two employees that it was. I then contacted Shawn, the Area Field Manager Vancouver Island South, who was ABSOLUTELY NO HELP and REFUSED to answer my email. He REFUSED to listen to my actual complaint about two employees giving me misinformation. I expect employees at a moving company to know more about their products than me. Apparently Shawn disagrees and expects customers to know more about Uhaul equipment than Uhaul employees. I WILL NEVER USE THIS UHAUL COMPANY AGAIN.
Lisa C
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location was closed by the time I was done unloading the uhaul. If the check engine light wasnt on and having to switch uhauls I probably would have made it on time and avaoided the $20 off hours drop off charge
CHRISTOPHER SThe location was fine but was not the one we booked. One day before pickup our location was changed by U-Haul to a city 45 minutes away. It’s not like I live in a tiny town. Irritating.
KIRSTEN RGreat experience. Smooth and easy!
DAVID PGreat Service. Helpful staff Had what I needed. Thanks!
CHRISTOPHER S