We showed up after booking truck and 2 dollies 6 weeks before move day . We got 2 confirmations and thought we were set to go . Upon arriving we didn’t have dollies and there was nothing they could do to make that happen . The guys just said they never got dropped off at that location. We had a few super heavy things that required them . Anyways super frustrating way to start the day:(
Meghan B
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I didn’t know I had to do a photo check in of the trailer and when I noticed the email, it didn’t work. Not a big deal
RILEY MThe person I spoke with when I called to book and the person at the desk when I picked up/dropped off were excellent: professional, friendly, helpful and pleasant. The billing system needs alot of work to be easily understood: it's so unclear, there's coding that's unexplained, there's a truck rate and a truck charge and an environmental fee that feels like a sneaky pick pocket tactic. It's no wonder why people get angry when they see the bill, maybe use a vertical tally with the clear (non coded) item next to it and only put the items in the list that are applicable to the customer.
SHARON DGentlemen was very pleasant to work with and was very helpful.
Jonathan CWe booked the auto transport pick up to be in Victoria, but were forced to drive to Duncan to pick it up. Only to realize they had rented us a BROKEN piece of equipment. So after trying and failing to hook it up ourselves (because it was broken), we had to rush to a uhaul location in Victoria to ask for help. We almost missed our ferry. Once on the mainland it broke AGAIN and we had to visit yet another uhaul location on the mainland. Uhaul has the worst customer service imaginable and extremely incompetent employees.
Natalie S