Don’t use this location for a pick up. The motel is sketchy. There were drug addicts walking around the location. There was no one at this office location that could help me pick up the key. The person said to call the U-Haul number or find a different location. I had to wait on hold with U-Haul for 30 minutes at this sketchy location. Luckily, I’m a big enough human that I did not get messed with by the patrons of this motel while waiting on hold. My girlfriend felt scared while waiting in the car. Do better U-Haul.
Mitchell H
Dunedin Cove Motel
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One-Way and In-Town® Rentals in Dunedin, FL 34698
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Customer Reviews
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The Uhaul was difficult to get out of the lot. We had to drive through the motel parking lot, which was small. When I returned with the Uhaul I could not get into the same spot. The wall right next to the spot was angled.
Karen PLocation didnt matter because there was nobody there to help you, had to do "online check in" that took over 4 hours AFTER I paid for the van online . 6 phone calls ,kept getting transferred still took over an hour and a half once I got a manager involved. It couldnt have been any worse . WIll never deal with uhaul ever again
JASON NThe self mobile checkout and drop off was more complicated than advertised.
Jorge HMy experience was totally terrible, first, I got to where I was supposed to pick up my truck, it's not a uhaul office, it's a seedy motel, I waited for the message with the code to open the box where my keys were supposed to be, but yo my surprise they weren't there, I decided to ask the owner of the motel for help and he told me that he couldn't help me until 10 am (it was 8:30 AM) I told him that if he could help me, I just need to know where my keys are. and he responded very aggressively " call uhaul", after insisting and telling him that I was not going to leave there without my truck he told me "get the f#%* out of my property" to which I did not respond, I continued in my phone where to contact uhaul and then he comes out with a very violent attitude telling me, get out of here or I'll call the police, I told him to call them which is much better for me. In the end this guy kicked me out to the police and when they arrived they gave me the reason that he had to provide a service and he was not making the slightest effort to do so, fortunately the Uhaul office answered me, I was able to get the keys but unfortunately the Previous person had not done their checkout correctly. In conclusion, I lost two hours of my day, I had to pay the movers for two hours that they did not work, they called the police on me, they offended me and never received an apology for this
Juan S