I rented a van from them to move a bedroom set and a queen bed. I was told when I reserved it that it would fit in the van, I questioned it on pick up and they said it would fit. At this point was under the understanding from the original U-haul agent I spoke to on the phone days before and the person(Young lady very rude)at pick-up that it would fit. I get to my destination and sure enough it does not fit. I immediately called U-Haul and spoke to an agent about this. I had to make two trips to pick up the bedroom set and they the queen bed. I told them I am responsible for all the mileage except for the second trip but the rude young lady did not want to hear it. She billed for everything and the difference was really a matter of around $16 dollars. Now its in the hands of the my CC company and I told them I am not disputing the entire bill, just the $16 dollars. I had a $2500 dollar rental from them in the near future but now they lost it. Hope this was worth it. I will never go back there or recommend anyone there. My advice is just to be-careful…
RAYMOND P
Pocono Auto Service Center Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Stroudsburg, PA 18302
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Customer Reviews
- 4.5 Average Customer Rating
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The attendant was friendly and helpful. The process of drop off was fast and easy.
Oscar AThe whole process was simple and wonderful. Nothing to suggest
Donna RVery smooth gone I love this U-Haul company I definitely recommend this company and I will be using it again I still want my family
MARY SThere are too many requests for pictures. Service was bad in both areas, it was raining, and overall the check in and out experience on the app was more of a pain then it needed to be. Locations were fine, not the fault of the businesses—it’s a U-Haul policy that is inconvenient for the renter.
Ashley H