The towing dolly had one support bar that was slightly bent upon pick up. The right tie down strap on the inside tie down support was half way torn threw upon pick up. I had no choice but to take it since they had only one available and I was leaving that day for 14 day trip. Lastly, I was specific in that I didn't want the insurance and he asked me "Are you sure?". I got my email this morning after dropping the dolly off yesterday and saw that I was charged for an extra $112 for insurance. Either the guy was incompetent or dishonest on this. I should have been more careful, but I didn't expect this. The service help who came out to check me in didn't unhook or move equipment into place. He waited for me to do it. He was very pleasant however. I'd appreciate a refund of the insurance for which I didn't ask for and was specific in rejecting.
Moving Truck Rental in Elk Grove, CA at S&J Moving Supplies
Moving to or from Elk Grove, CA 95624? Get FREE truck rental rate quotes at S&J Moving Supplies.
Get FREE moving truck, pickup truck and cargo van rental quotes at S&J Moving Supplies
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Elk Grove, CA.
Cargo vans and pickup truck rentals in Elk Grove, CA
U-Haul cargo van rentals and pickup trucks in Elk Grove, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Elk Grove, CA 95624. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Reserved a 26' truck and was given a 20' truck instead because 26' was not available. Asked about the $50 credit because order was changed, despite booking 2 weeks early and was told dismissively the $50 credit didn't apply to our situation. No explanation was given. The U-Haul staff were too busy to say why we weren't credited anything. We had to make several trips with the smaller truck because it was too small for our move. Still not sure why we were not credited for the downgrade as the website advertised.
Had a couple of calls from the drop off location asking us when we will drop off the 20' truck, almost urging us to drop it off sooner due to other customers wanting the truck. I dont know if they do this to every customer.
started receiving calls from the drop off location at 730am our rental wasnt do back until after 2pm. The Rude messages left wanted the truck back asap since someone else was waiting for the truck . Upon returning the truck we were met with attitude from this guy .LOL.. last time we use low rent u haul equipment and dealers !
Window to drop keys in off hours
The location was great. The worker was very helpful but my overall experience with Uhaul was terrible. I was first sent to a location to drop off that would not accept trailers. I then spent over 45 minutes on the phone trying to find a location that would accept my Uhaul trailer. Took 30 minutes to get a live agent. Overall about two hours wasted. Not the employees fault but something wrong with the system.
Make sure the rental unit is cleaned!!!
The lady who helped us was great! She should get a raise. Great customer service. Handled a very obnoxious customer with a very professional attitude. You should be proud of her as your representative. I did not get her name but it should be on the invoice. She was training a new employee while she had to deal with someone who was impatient. Be proud she represents your company! Thank you!
Dawn and Chris were very professional and answered all my questions.
This location was nice, however my Uhaul experience was terrible. I scheduled a uhaul over the phone through the 1-800 number for Uhaul, and requested a 15 foot truck. When I looked back at the reservation on the day of (10/2) I see it says a 10' truck. I called to try to correct this but no other trucks were available. I needed the truck that evening so I had to make due with the 10'. When I booked the truck I was also told I had it for 24 hours but when I went to pick it up I was told that it had to be back by 7:30am the following morning (only 15 hours) which was extremely inconvenient for me and I would not have booked if that was the case. The location agreed to allow us an after-hours drop off with no extra charge, but that still meant returning it late at night when we were exhausted. I appreciate the care that the location gave to us, however I plan to never rent a U-Haul again after this whole experience.
I returned the pickup truck with more gas than was required and Uhaul doesn't give credit for returning it with extra gas. On the other hand if I was to return it with less gas than required, I would get charged extra fees and almost $5.00 a gallon. this is not right! Uhaul should be better on that with their customers. other than that yes they are friendly, professional and courteous.
Very courteous customer service and professional. So knowledgeable and polite in every way. Great experience, thank you!
Super easy and quick to pick up truck, great reasonable prices and amazing staff!! 10/10 highly recommend. I will definitely be back.
Provide some sort of fixed package for longer mileage customers. Since you don't provide one way deals, a longer mileage inclusion will attract more customers. For your consideration.
It what everyone wants a quick and easy dealing
We had a great experience. The customer service was professional and friendly.
Everything was just great'
Refreshing customer service, very professional and friendly family. I would use it again and again and recommend anyone !
They treated like you are a slave, they donk know how to treat customers, worst ever experience
good service at checkin but felt rushed coming back to return. called to tell agent that would make it at 330pm closing time but maybe a few minutes late due to traffic jam. she states no exception. we got the van in behind gate a minute after 330pm. she refused to accept. luckily there was another associate there who was willing to take key for drop off. checking back would be next day. he made the entire experience ended much better. thanks
Very nice and helpful
Great friendly service.
The running lights on the trailer did not work. The lights would also flicker. The trailer when we picked it up had a bunch of sand and dirt, I had to sweep it when I got it. Was happy with the service but not happy about the condition.
Every time I move I come here very understandable ,helpful and Great customer service always!
The trucks I rented were not there when I showed up. Since I had movers scheduled I had to go to another location to pick up a second truck and the front desk person could have been a bit friendly considering the situation I was in.