The person who rented it before me returned the truck 30 minutes late. I scheduled this location so I could go in and pick up in person. However, when I returned it, there was nobody at that location, even though it was during their business hours. It took me over 15 minutes to check it in myself because I was using my phone browser and not the app. Once I downloaded the app, it was easy. I feel the employees at that location should have given me instructions on the return process if they weren't going to be there.
Kimberly S
Old Mill Country Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ellensburg, WA 98926
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Online check in process was horrid. Everything else went beautifully and the Alex at Old Mill Country Store was insanely helpful.
Lelia OMy preference is to have the truck gas tank completely full when i pick it up. It just makes it easier to fill it up before you return it.
Peter BMaddie was extremely helpful.
John GWhen I called U haul to reserve the truck i was not informed about the app for picking up the truck. I did not receive a gate code or any other instructions and had to literally call multiple times to get some to get the paperwork done. The gentleman running that location was an absolute great person to work with and got me on the road an hour late (at no fault of his)
WILLIAM B