The marketing of the rates is very confusing to the average person using the app. I was under the impression I was getting the 19.95 rate plus 30 free miles and any mileage over is .99.OLIVIA L.
Moving Truck Rental in Ellicott City, MD at Long Gate Carroll Fuels
(U-Haul Neighborhood Dealer)
Ellicott City, MD 21043
Services at this Location:
- Mon-Thur: 7:30 am - 2:30 pm
- Fri: 7:30 am - 5:30 pm
- Sat: 8 am - 1 pm
- Sun: 7 am - 11 am
- 24 hour customer return
One-Way and In-Town Local Rentals in Ellicott City, MD 21043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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My only criticism is that this location was 17 miles from our home, and at least 12 miles further away than my prefered pick up location at 2929 Washington Blvd...but the manager in Ellicott City was very nice and the folks were helpful.David W.
I suggest vacuuming the storage portion of the vanRALPH G.
The location was not where we booked and was 30 minutes further on an already busy weekend. The online booking is horrible! Neither pickup or dropoff was where we booked online.STEVEN L.
Everything went great!!Larry R.
Great experience at this location. Had to upgrade to a bigger van at last minute and they were very accommodating. Not the first time ive been here and every time ive been here ive had a great experience!ERIC L.
Fine as you are at this location. Good people.JOHN M.
I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?HAKEEMKHADEEM EA M.
I hope there is 15ft truck there.Hon Leung C.
I have used this location at least four times and it has always been a smooth experience.Hugh T.
We had no problems with the truck but there was a warning light that was on that should be fixed.Wesley K.
Share that the top portion of the side mirror is to see behind you and the bottom portion is to see your side. My truck had the dash lights turned all the way down so when I turned on my headlights my dash went dark. Took me a minute to figure out the problem and how to correct.Bruce H.
Great experience.Xu Z.
Friendly, knowledgeable, fair priceswarren S.
Great location, thorough explanations, very prompt serviceyaorong Q.
Issues with uhaul reservations overall which caused delay in pickup. Also tralior tounge didn't not have a way of jacking up from ground and very heavy. Had to help the attendent lift onto vehicle.Mary W.
Everything was easy and convenient. Thank youJoseph G.
Charged a bogus cleaning charge when truck was returned cleaner than received. Have disputed bogus cleaning charges.Bradley B.
I do not really blame the location but the software used had a credit card failure. This is inconvenient for customers on a deadline. There should be a back up procedure.Lori F.
Equipment was In good shape, staff was friendly. The inside of the driver cab was dirty.Cory M.
My only neg. Was the price per mile switch 9n the werkends..i know the company's in bus.to make money but the switch from .99 cents per mile to 1.29 is brutal for the avg. Renter . I think a increase in daily rate to 59.00 per day and 75.cents per is more than fair for both sides..just my thoughts.MICHAEL M.
My first time using Uhaul! The location was great! However, picking up at my reserved time was a huge struggle. I came in at my reserved time but due to Uhaul's Credit Card authorization problem, I had to wait 45 minutes before receiving my truck. I had to cancel the previous reservation to make a new one. Apparently their credit card system is down frequently and someone has to call and get an authorization code and also deal with customers for their gas station. The female wmployee who went through all of this with me deserves a major raise, as it could have been overwhelming for anyone else. Thankfully my new apartment complex could extend my move in reservation for the loading dock or I would have been Out of Luck. The truck was super clean and filled up to full but it was a major inconvenience to receive it almost an hour after at my reservation time. If I had a strict time schedule it would have been chaotic. Although I did have problems picking up, the move went extremely well, and the truck was clean and both attendants were very nice. I would recommend this gas station for snacks gas and repairs but I wouldn't recommend U-Haul after my initial experience.brina B.
Great serviceABUBAKAR S.
The representative who served me at the location was a gentleman, polite, professional and knowledgeableMerat T.
The Van was really nice. I will rent from them in the future.keith S.