The truck I ordered wasn't available and no one did anything to help me get a new one. Ultimately I had to cancel my reservation and instead reserve a bigger, more expensive one. Then they substantially overbilled me for mileage. Really, really ridiculously bad experience. Would absolutely not recommend to anyone.
Jonas P
ASA Liquors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emeryville, CA 94608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This location was terrible. I was initially told that although I had a reservation and there was a 10’ truck in the parking lot, that there were no vehicles available for me. When pushed for an explanation the clerk had me call his boss. The boss told me the vehicle I reserved was inoperable and I would have to go to an alternate location to get one. I again reminded him that I had a reservation and that they should have informed me of the problem before I Uber’s to their location. He told me he would call me back. He did and had me hand my phone to the clerk and then they gave me the truck in the parking lot. It all seemed very shady. Now I get a receipt and see they charged me for 4 gallons of gas even though I brought it back with the same fuel level and only drove 8 miles total. I suspect these trucks get better than 2 miles to the gallon. This location gives U-Haul a bad name.
Walter HThe worker could be much nicer.
Graham BPoor customer service, lack of communication skills
Aditya GU-Haul gas level almost empty at the pickup location.
BOB S