This location was terrible. I was initially told that although I had a reservation and there was a 10’ truck in the parking lot, that there were no vehicles available for me. When pushed for an explanation the clerk had me call his boss. The boss told me the vehicle I reserved was inoperable and I would have to go to an alternate location to get one. I again reminded him that I had a reservation and that they should have informed me of the problem before I Uber’s to their location. He told me he would call me back. He did and had me hand my phone to the clerk and then they gave me the truck in the parking lot. It all seemed very shady. Now I get a receipt and see they charged me for 4 gallons of gas even though I brought it back with the same fuel level and only drove 8 miles total. I suspect these trucks get better than 2 miles to the gallon. This location gives U-Haul a bad name.
Walter H
ASA Liquors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emeryville, CA 94608
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Customer Reviews
- 3.0 Average Customer Rating
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The worker could be much nicer.
Graham BPoor customer service, lack of communication skills
Aditya GU-Haul gas level almost empty at the pickup location.
BOB SThey maxed out my credit card and told me to get a bigger truck than I needed. They took advantage of me when I already told them I was illegally evicted.
Anne S