Very important to find another location. I have requested a maintenance report on the truck I rented and have not received it yet. The truck needed further inspection to be driven safely on the road when I attempted to reach out to customer service regarding this and a couple other things I had major problems with The app and the website. several times I attempted … I’ll say I was lucky to get a phone number through the app after several attempts. The server was having a difficult time logging me in it seemed as if it was switching accounts. I have Face ID active within the app and it would verify take me to the home page and log me back out. Id get past the home page and click on request a call or chat and it would freeze on the web. Thats NOT ok if someone needs roadside and cannot access that feature or any other features that U-Haul offers. Customer support isn’t much support when they fail to resolve an issue I was assured would be fixed. NEVER HAD THESE ISSUES BEFORE WITH UHAUL. They definitely need to fix these problems before i rent from u-haul again
MARISSA C
MAKS Smog
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fair Oaks, CA 95628
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Customer service was awesome! Would definitely use again and will recommend
DAVID MEmployees helped with everything by phone, fast, friendly, zero headache. Great job!
ANDRII SVery Friendly and helpful. Went out of there way to help me get a truck needed thanks so much.
HARRY SAC does not work!!!!!!!!!
DMYTRO S