These guys gave me a truck with 1/4 tank of gas. I filled up gas back to the same level I got it at 1/4. When I dropped off the truck they said "no worries, you don't need to wait. We'll take care of it" just to turn around and charge me for gas and claimed that the gas was above the 1/4 line. I called them and they started yelling and denied how much gas was actually in the truck and started telling me to provide them with a picture of how much gas I received the truck in. They never told me to take a picture of the gas line and they never confirmed me how much gas the truck had when I took it. They are thrives and liers. I will NEVER rent a truck from them ever again.
MOHAMMAD A
MAKS Smog
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fair Oaks, CA 95628
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was dirty when picked up and alignment was bad the rep at the service desk seemed annoyed and uninterested in her doing her job with any pleasantness. I extended the truck an additional day by calling Uhaul directly and she actually tried to intervene as she said she had a reservation for the truck for that day which makes no sense whether myself or someone else renting it what is the difference? Also, she claimed they HAVE TO add 30 miles to the rental when you pick it up which is NOT true. Even on their app and website Uhaul asks you how many miles you estimate driving if they REQUIRED a mandatory 30 miles upon checkout they wouldnt ask that and all other locations have put down as little as 10 miles for me without any objections and let me pay for miles over that when I return the truck. I rent trucks from Uhaul regularly for work and Uhaul is a lifesaver and such a great service. However, this location I will keep as a last LAST resort if others dont have a truck available or I might just reschedule jobs to avoid this location.
Kasandra MThe staff made it super easy to drop off my one-way utility trailer. And help me back it up into the space successfully.!
Hilary DAwesome customer service
JOHN YA good experience.
GARY M