Location checked the wrong person into my reservation, and used my card instead of capturing the guest card. Man checking me in did nothing to correct the situation, besides telling me to call customer service. Second employee came over and got everything corrected for me. Location did not have correct vehicle, stating that they had not had it for months. U-Haul also changed my pick up time the day before, stating that the location did not allow self pick up, despite it being an option online. Truck had low tire pressure at the time of pick up.
LAUREN M
Johnsons Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, AR 72703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had an 8:00 pick up time and they arrived an hr late.
CHENORAE MOverall a good experience. The truck had some age and use to it. A couple of minor inconveniences. Driver door did not always shut well and the back lift door was a little difficult to lock.
DWIGHT HThe pickup experience was strange- the clerk taking a photo of my drivers license with an old beat up cell phone was off-putting. It was raining fairly hard, and thank goodness I noticed the decal regarding turning off the tow/haul mode in wet roads- I think this should be something that should be mentioned to the person about to drive away in a 4 ton truck, as a best practice. Aside from that, the back of the truck reeked of cigarette smoke and the cab was very dirty. I have always had a good experience with renting U-Haul- sadly this time just was not good.
SARAH HI have a Home Staging business and I am always pleased with my service at Johnson Hardware
MARLA H