Everything was just fineDARYL R.
Moving Truck Rental in Fort Worth, TX at The Storage Place Forest Hill
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fort Worth, TX 76140
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Customer service was awesome!LAQUISA S.
The truck was dirty. There were used false eyelashes in the cup holder, chip crumbs in the seat, and paper receipts around. Which means it wasn't sanitized, either. We also filled the truck up upon return. No credit for that, either.Jennifer R.
The only issue I had was that I booked movers through U-Haul & they had to cancel on me last minute & no one from U-Haul would answer the phone to schedule me with new movers. I had to call at least 20 places before I found someone.Michelle B.
Good customer service in a timely manner!CINETREA G.
It was easy to book online. Store had availability, which was also a plus but the truck they rented should not be on the road. It was so noisy, i had to put in my airpods to block out the sound. People were staring you would think i was in an 18 wheeler. Please get rid of this truck and any other trucks like it.JASMINE W.
Nothing it was perfectRANDALL M.
Don't be a rude to your customers when they ask questions. Also, I was double charged. I've sent two emails to UHaul, and received no response or refund. Never using UHaul again.Savannah G.
I didn't check the miles before I left don't feel that I drove 70 miles and didn't help that had to move the location for pickup further away because equipment was not available at location I chose feel it cost me extra 15 bucks I didn't half to spendDonald D.
No improvement required for my experience.SHARON M.
I asked how much was being charged on my card and how much I am getting back for deposit and she couldn't tell me. Said I would receive an email. But the email was a zeroed our receipt. EACH LOCATION AND THE REPS ON THE PHONE WERE NOT KNOWLEDGEABLE. WILL NOT USE AGAIN.Cynthia E.
Sean was so nice. Helped me with my return and was most courteous and understanding.Keisha L.
Great and friendly customer service. !Rudy M.
Good jobPavel A.
The employee was not competent to help me complete rental on a timely manner. It took her 86 minutes to complete my rental transaction. 30 percent of the time she was texting in front of me non discreet. The previous person before me spent 45 explaining to her what he was needing and she had to restart process with that person and resign all docs! I checked in online with credit card and driver license to come in and rent truck but it was the opposite. Was told there were no tow dolly's avail not even 1 Frustrating and disappointed I hope someone takes the time to read this and do something about this female employee!Eric S.
It was greatAaron T.
I have a U-Haul location near my house but in the same area as where I rented the U-Haul car hauler and I had to take it back to the same location I checked it out from this was very inconvenient for me.William V.
Nothing! Our overall experience was great and i didnt get the lady name who assisted us when we went to pick up the truck but she provided what i would call A1 customer service she was nice ,friendly and had a smile on her face. You could tell she liked her job and was there to help with any questions or concerns.James T.
They need to get the internet working better. Had to keep giving the lady the same information over and over. She could have wrote it down.Dee Anna D.
The young lady at the desk was nice and professional, you could tell it was family oriented. She even walked around the truck to check it for me. It's small but efficientLenita M.
Friendlier staff. She was more focused on her call on her cell phone than handling my transaction.TemilyA F.
The management there was very understanding of my plight after the huge screw up and bind that the Altamesa Blvd location had put me through by not documenting my request for 20' with car hauler. Nothing at all had been documented.EDWARD E.
The printer took too long to print .NORMAN L.
This particular is not the one I've got a huge problem with at this time. They've done well with me the few times I've done business with them.edward E.
Always perfect customer serviceCurtis G.