The online reservation process is garbage. We were going to be charged upwards of $300 due to a scheduling change, which was brought about by Uhaul over booking trucks at our original pick up location. The person at the location we picked up from was keen to Uhaul's bullshit, and treated us as a walk in customer. We were able to get out the door for a fair price, no thanks to Uhaul. The person who helped us had to spend 30 minutes trying to get our order confirmed before just scrapping it, and starting from scratch. A clear indicator that Uhaul's online ordering application, is a literal piece of shit. I am unlikely to do business with Uhaul again. The staff at Mitchell were the only redeeming aspect of the entire process, and they represented Uhaul better than Uhaul represents itself.Kassey K.
Moving Truck Rental in Franklinton, NC at Mitchell Do It Best Hardware Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Franklinton, NC 27525
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Wasn't informed about proper drop of but saw the key drop box near the store.Richard K.
I was not able to use the 24/7 check out at this location on the pick up truck. I had to wait for the facility to open before I could get the truck. It cost me an hour of my time. There was no point in using the 24/7 check out.John P.
I did not deal with anyone dropping off my truck and auto transport. The online drop off app worked well.Daniel A.
Outstanding customer service, but tow dolly was oily from pervious use. Still would give 5 starsjames H.
Charles Oakley helped us at pickup and he was very kind and professional. It was a pleasure to work with him!David A.
Nice friendly staffRICHARD J.
2 minutes from my house I love itKahesa M.
Make the paperwork that they have to fill out simpler. Took awhile to do that.Gary L.
Thank you for encouraging me to with with the sales manager in order to get the billing straight!NATASHA B.
maintaining the high standardsLlewellyn H.
Inside of cab had a strong odor of cigarette smoke. When I got truck to loading site, I washed the seats, dashboard and door panels with cleaner and let air out. Found a nasty hair brush in door pocket.steve M.
All good. Quick in and out picking-up and dropping-off.Lance G.
The gas level was incorrect and had to readjust manually. Double check the equipment before lend to the customers.Samuel L.
Using the online feature was a waste of time in this instance. It would have been alot quicker if the location would have been notified and had the key pulled and ready. The way it went it would have been just as fast to just go to the counter from the start.Rob C.
Every time I go there it's a blessingRubin T.
The rental went well. The only problem was the time listed on the website, was not right. The store wasn't open at the listed time due to temporary changed hours for Covid, so I had to wait 30 minutes to pick up.Jameelia C.
Awesome customer service at this location and from the personnel working there.Michael M.
This location rented the wrong truck and was wondering how I was able to pick it up ...not my fault at all ....their mistake!PATRICIA B.
Online check in process is broken. Uhaul changed locations 30 miles different. No appliance dolly on truck as reserved. Approval process ID verification is broken. Terrible, horrible, awful! The Bailey FamilyShaniska B.
All good, no complaints. Mitchell's Hardware is top notch as well!Randy P.
Have a different rate if only using for half day.Marjorie N.
Customer service was nice but truck was dirty and smelled like smoke. Dust, pollen and ashes were on dash, console and seats. Outside of truck looked like it had not been washed in awhile. No washer fluid when I tried to rinse windshield. Nice store, nice people but pick up truck should be cleaned a little better between customers.Laura M.
Check me back in in 2 minutes and on my way!William S.