No one came to door or answered the phone. The sign on the door said to call, and I called several times with no help. I had questions about the truck and rental but instead just did contactless pickup. There wasn't really anywhere reliable to park my car for the duration of the rental either.Josh F.
Moving Truck Rental in Garland, TX at Watson & Taylor Self Storage Garland
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Garland, TX 75042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Dropping off the rental the following day was also a disaster. My original drop off location I chose on the uhaul website Watson/Taylor was about 1 and 1/2 blocks from where I am staying at, easily to walk from. In Uhaul regionals work to edit/cancel/remake my reservation...Uhaul regional moved me off the bus line 3 1/2 miles from where I am staying at instead of the 1 and 1/2 blocks originally requested. I picked an drop off location that was close and on the busline since I have NO WORKING CAR! Uhaul regional moved up the time it was supposed to be returned when they screwed with my reservation. So that meant I had to get up super early (4:30am) just to get started empting the truck and get done by 8am. But the nice lady at Watson/Taylor took the rental after the hell i went through with regional Uhaul office.Tonya N.
Make entrance more visible from road.Emma H.
The attendant at the location was not helpful and was not there for the majority of the time. She was not available to answer questions so we had to chat online and call to get answers. The instructions were very unclear.Matthew B.
Side mirrors need to be fixed, exhaust making too much noiseBABATUNDE G.
I got to this location after hours and they did not have a visible U-haul drop off box. So I left the key in a box with a numbered lock. Three days later they called me that they couldn't find the key. I guess they didn't look in the locked boxes identified as u-haul. I will never use U-haul again for my moves.LILLIAN M.
Customer service was not good try to make me bring vehicle back to same location till I told her I want to drop the vehicle off near my location not explained everything to me till I gave question definitely was not good customer serviceGhassan D.
Time of operations need to be looked at.Kpawulu S.
Nothing....the contact on site was very professional and ready to helpAdegboyega O.
I think a little afford for customer service helps!!Alberto C.
You guys good, just keep going up!!ebisa D.
You gave us good service so you just keep it up.kebed M.
I made my reservation for 7 am the day of my move and even got a confirmation email stating I could pick up my truck at this location at 7. When I showed up, the office was closed and the after hours receptionist (who was extremely rude) informed us nothing could be done since they didn't open until 9 am. I returned at 9 to pick up my uhaul and asked for the Uhaul Reservation guarantee $50 that uhaul offers if your reservation time, place, or equipment is not provided as reserved and confirmed. Perla told me I would have to call a 1-800 number to speak to someone else about it and sent me on my way with my rental, 2 hours late and with zero attempt to make up for the problem. I called the 1-800 number later the same day and talked to someone else who was also extremely rude and snapped at me that she couldn't help me, I'd have to call the location where I picked up my truck. I will never use Uhaul again, and I highly recommend you avoid this location.Jacie W.
Customer service was very good. Thanks.adlis A.
I wanted to put 5 stars on every category. This was a great experience renting at this location. NO PROBLEMS at all.Nancy R.
Nice service.sayed A.
Make sure they are aware of what days you guys work I was charged an extra day because someone did not inform me that you guys were closed on Sunday. Or this location is.SEMIN H.
Give your employees a raise they do a great jobchristopher J.
After i called to let them know that my wife was in accident and i explained why i couldn't return the truck on time i was still charge more and that was too bad. So i am definitely not happy with the service. I want a refund backSodiq A.
Perla Del Rio was gave a wonderful service. I already recommended people. Thanks
Less caringMoses N.
You have customers friendly reps .ADETILAYO A.
You are goodKelvin J.
There was no pre-inspection of the equipment offered. I refused the insurance for the tow dolly, which means there should have definitely been an inspection before taking possession. I could have easily been charged for something that I was not responsible for. Fortunately I was not charged anything at drop-off even though the straps on one-side were frayed before I picked it up.Matthew B.