Thank youRonald S.
(U-Haul Neighborhood Dealer)
Glendale, AZ 85301
- Mon–Fri9 am–2 pm
- Saturday10 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Glendale, AZ 85301
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- 3.0 Average Customer Rating
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Customer service leaves a lot the desired at this location. Pick up was entered incorrectly then changed and then updated. It took 3 hours to pick up the truck from this location. Finally was given code by Haul Customer Service for all 3 lock boxes and there were no keys in any of them. Had wait for for a another store to drop them off. No packaging blankets in the truck and only 1/4 tank of gas. Found out driving through the mountains that there was no heat in the truck which caused the windows to fog up making driving conditions unsafe for mountain travel. Also the cab was incredibly cold with no heat driving at night. I filed a claim letting customer service know the issues and was told that I would receive a discount and be credited for the blankets. Was charged in full, called and went through it all again and let them know about the truck not having heat. Was supposed to get credited for that as well. No credit given, charged in full. Then was told I would receive a call from regional manager and never received a call. Called back again today (3/20/23) as no credits have been received. Was told to expect a call in 24-48 hours. I rent trucks from different vendors ( Penske, Ryder, etc.) on a weekly basis and this was the worst experience I have had renting a truck.Patrick W.
Equipment was dirty inside cab and truck. graffiti on the side of the truck. no safety/security if you leave your car at this location. store never checked my truck back in when i returned keys and uhaul called me 17 hrs after i returned the truck to ask me where is the truck. items we PAID for in advance, padding, dollies, were not in the truck and we were charged for them. the online system needs a lot of work and i had to handoff my id, cc, and phone to the store clerk to verify who i am before he would release the keys to me.Jason S.
Gas station pickup with "interesting" locals. Nothing bad but not a normal uhaul pickup location.John E.
The truck received was very loud. Check engine light on. Didn't know they would rent this truck condition. We only had on stop so glad we made it to the drop offRonamonique A.