When I picked up they did not have my dolly in U-Haul and there was white powder all over back of U-Haul and inside cab was dirty!!! Not to mention my pick up location was changed from original location and they said they didn’t have any at vine location when in fact they had multiple 20ft trucks. So I didn’t appreciate having to get a ride far from my original location which may be 3 miles from original but I had planned to walk to original location and then had to get a ride. So spent extra time and money I didn’t want to.
Heather C
Titan Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grants Pass, OR 97526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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This is identified as a 24/7 location. We arrived to drop off the truck around 1:30 pm on a Saturday. There was no one in attendance at the location, and it had a gate requiring a code which we didn't have. This forced me to download the U-Haul app and utilize it. I really was concerned about this because it is a very rural location making connectivity questionable. On top of that I had to download an app on my phone, which I didn't want (another app), and figure the way through it. Fortunately, it worked out but not without some frustration. It leaves me with a few "what ifs" for you... what if I didn't happen to have my cell phone with me? What if the connectivity was bad and the photos didn't upload? What if I needed to ask someone a question to deal with the return? I felt like this may be a good tool to for regular U-Haul renters in knowingly reliable locations, but not in this situation. Next time I won't let it happen to me like that... to risky for an issue to come up and cause me a pain-in-the-butt issue when all I'm doing is trying to return a truck.
Jeff S