This is identified as a 24/7 location. We arrived to drop off the truck around 1:30 pm on a Saturday. There was no one in attendance at the location, and it had a gate requiring a code which we didn't have. This forced me to download the U-Haul app and utilize it. I really was concerned about this because it is a very rural location making connectivity questionable. On top of that I had to download an app on my phone, which I didn't want (another app), and figure the way through it. Fortunately, it worked out but not without some frustration. It leaves me with a few "what ifs" for you... what if I didn't happen to have my cell phone with me? What if the connectivity was bad and the photos didn't upload? What if I needed to ask someone a question to deal with the return? I felt like this may be a good tool to for regular U-Haul renters in knowingly reliable locations, but not in this situation. Next time I won't let it happen to me like that... to risky for an issue to come up and cause me a pain-in-the-butt issue when all I'm doing is trying to return a truck.Jeff S.
Titan Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Grants Pass, OR 97526
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