My original reservation was never completed and the truck was never assigned. I had to try to this location and my reservation was transferred for the same times, pickup at 8pm and drop off at 8pm. I received a call the next morning after pickup that I needed to drop off the truck at 2:30pm for another person even though my reservation was until 8pm that night. This miscommunication with the customer service and the new location was unprofessional and confusing for the customer.
Ana D
Store It Wise at Westmoor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greeley, CO 80634
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Customer Reviews
- 4.0 Average Customer Rating
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The Good: Location, the pick-up location is within walking distance to my home The Bad: The first truck that was assigned to me had a check engine light on and she switched me to another vehicle and proceeded to rent the vehicle to another customer. The Ugly: The truck was parked up against a bush that had a ton of falling debris and made getting in and out of the vehicle difficult, I pointed it out to the shop keep and she just blew me off. Secondly, we had to clean the back of the truck out, because it was totally filled with dirt and other small plastic, glass and metal pieces. I rent frequently from U-Haul, but next time, I'm going to request a different location.
KEVIN EKim was very helpful and efficient. I was in and out quickly for both pick up and drop off. Very convenient.
EMILY RThe 24/7 pick up/drop off procedure was a nightmare. Once the vehicle was rented it still took over an hour on the phone with customer service while standing at the location figuring out how to get the keys.
Matthew Bthe location I booked the truck for was not able to fulfill my reservation and sent me to a different location. At this location the person had problems locating my reservation and completing the check out and check in process. Please update your computer system.
LARRY H