I arrived at 0800 to pick up my uhaul, where I reserved it a month out. Once someone came into the office, they told me they didn't have my reservation but would look up my account. Apparently uhaul moved my reservation to another location. He told me that location does not open until 0900. I had to call those set to help me and tell them I have been delayed an hour. Great thing to do to people helping you. Might want to send an email or a text when you decide to change pick up locations and time of pickup.... I went to the new location 0850. Couple other people there already. We all wait until 0910, and still nobody is opening up. Starting going to the online app and apparently this is the only way to get your truck. Started using the app. After struggling to get my keys, got to the step of ensuring license plate is the correct. The app will not let me continue forward if I said yes. So I said no and was directed to a chat. Chat person asked if it was correct, I said yes. They said they would text me the link to the step. Waited three minutes, never received a text. Went back to the chat and said I didn't receive a text. Waited another three minutes and never received a chat back. Decided that I was already an hour and a half behind on my schedule and just left with the truck. Worse experience with Uhaul ever. Upon returning the truck, I had to do the online return. THIS IS WHY I SELECTED THE SITE TO PICK IT UP. I DON"T WANT TO DO THE ONLINE APP AS IT NEVER WORKS. Spent an extra 15 minutes taking pictures before I could finally get out of there.
Roy L
Mountain Shadows Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greeley, CO 80634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The price was higher than what was originally quoted to me. Otherwise, everything was good.
CHERYL WNot have so many trucks in the small parking area, no room to maneuver
DALE SExcellent service!
PAMELA KNot friendly
Tiffany K