The person who opened the store was 20 minutes late arriving which pushed back my schedule. He offered no apology for being late and was not very friendly. He did get me out quickly and performed his job well.
William F
Millennium Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, SC 29607
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Customer Reviews
- 4.0 Average Customer Rating
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There was a variety of issues first off. They switched my location the night before I was supposed to pick up the truck so I messaged them about picking up the truck earlier than 10 because that was when the location opened and they told me about the ability to pick up the truck without anyone there in the app wasn’t working so I waited till 10 when on the door of the location it said they opened at 9:00. Hoping the individual who worked at the U-Haul would’ve been there and he didn’t show up for 21 minutes after 10 and I said to him is this how a business is supposed to operate and he said it’s not a big deal. I’m just a little late. This is completely unacceptable. If I operated my business this way, I would lose every customer I have. and also was very rude as well at millennium Auto. I think this location should be thoroughly examined for its business practices because showing up that late when you have me waiting and you had another customer waiting to pick up a U-Haul is completely unacceptable and needs to be reported the worst thing is the individual didn’t even think it was a problem wasting our valuable time to start moving. The other issue was the truck. The brakes were absolutely terrible had to step on them very hard to even stop. Very dangerous. I was not happy with my experience at this location.
Eric FThey changed me even they gave a hours I must bring the truck back I call costumer online when I drup It but extra day
JOHAM TSo many hidden charges. Van was new which was great but full of dog hair. Customer serive was good.
Marilyn MI signed up to rent with a representative. When I got to the location at my pickup time, the front door was locked and no one was inside. I ended up having to do mobile pickup and had a lot of technology troubles with it, so it took me an hour to complete the pickup process.
Cherie F