Staff extremely rude. I was told to hurry up multiple times. His dog peed on the floor while we were paying. He acted like I was inconveniencing him the whole time. I’ve literally never felt so unwelcomed by anyone in my life.
Kylie G
Greenwood South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The man that runs the place is extremely rude and definitely did not make me feel welcomed. I felt discriminated against because I am a smaller woman and came in for a large truck and I had my young son with me.(Only because that was my only option) I was even charged for bed bags and he said I would have to buy them again because he is a private dealer so even tho I paid for them I had to pay him again or I couldn't have them even after I showed proof of what I paid for.. the truck had hot Cheetos all over the I side of the cab I took pictures to prove it was not from me.. the truck Ran great I loved the truck so I would recommend but just be prepared to deal with rudeness
AUTUMN MIn my online reservation I asked for two dollies. I expected the ones with the U-Haul branding. Not only were they not on the truck, but I was told that dollies were on "a first come, first served" basis. However, they had one subpar dolly without U-Haul branding that they rented to me for $7.00. I believe these belonged to the owners of this franchise and suspected that they pocketed the money without sharing with U-Haul. I was not the only one who went through this. During my 45 minute wait as they processed everyone, a woman came in livid because when she got to her moving site and opened the back of the truck, there were no dollies for her either. The clerks there calmed people down by saying, "You haven't paid for them, so there is no charge." They then offered up a similar subpar, unbranded dolly like the one that they offered to me. The only bright part of the long wait (I had a reservation, mind you.) was a little dog that was running around the office. Since I like dogs, I found the little female amusing and comforting while waiting in line.
JORDAN RThey over charged me
Chionna CVehicle was clean when received and clean once dropped off, but we’re still charged $25 for a cleaning fee. Other than that, the 8 mile trip I used it for went smoothly.
Di A