We had a terrible experience at the customer service. After reserving online, we went to the Uhaul office to pick up the cargo. The office agent didn't gave us any option for if we needed more time, and he went mad when we asked him if he could come out with us to check the vehicle before we leave. He even tried to take back the car key from us saying he wanted to cancel our reservation because we were not happy with his customer service. This is why when an emergency came along the road and my husband has to drop me to the hospital - I am 8 months pregnant - We couldn't call back the agent to notify given the terrible experience we already experienced during the pick up. We ended up been 2 hours late and charged an extra day (which the agent did not explain to us during the pick up time). We pay way more for a 9' cargo to pick stuffs from Oakville/Burlington to Hamilton than for a 26' truck to pick up things from Toronto to Hamilton. We have dealt with Uhaul before but this location was nothing like our previous experience. We will never return there again and will never recommend this location to anybody.Guy T.
Moving Truck Rental in Hamilton, ON at Hasty Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hamilton, ON L8H4S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was asked not to leave my car at this location. They did agree to let me park at the side of the building where the uhaul van was originally parked, however, I was told they would not be responsible for any damages to my car while it was there. The front cab of the van was very dusty from the last person which appeared they had loaded broken up drywall in the back. That said, the customer service was really good!! I was in and out quickly and they brought the van to the front of the store for me.ERINCELESTE K.
Truck was very clean. Available on short notice was great.daniel M.
The truck was filthy on the inside- the last person to use the truck looked like they had moved something like concrete that was extremely chalky and white all over. There was garbage left in the front seat and looked like milk had been spilled on the dashboard and inside of front window. The back cargo floor was very dirty and we had to lay blankets down just so our furniture didn't get covered. We were very disappointed in the cleanliness of it, especially in a time like this with covid. We had to clean the front ourselves with cleaning product to feel safe. We tried to mark this on the return and check in but it would have charged us $25 for clean up when we weren't the ones to have made the mess. The parking spot was difficult to access.Robert D.
Workers are completely ignorant was told I could have the truck from 3pm until 3pm the next day when I arrived to put the deposit down, I was then made aware that I couldn't have it for the 24 hours I was promised and had to have the truck back by 9am then was told 10am. Place is garbage to rent a uhaul from I'm better off going to a uhaul location.BRITTNEY B.
My total is never correct. I'm always told my bill is much more then discussed prior to renting. And for some reason, I never receive a receipt for my charges.Terrilynn C.
Always good to rent UhaulLuc V.
They didn't have the van I reserved. Actually they didn't have my reservation at all. Luckily there was a size larger van than we needed available. The machine for the uhaul was not working so I had to pay cash for the deposit and rental. I would have preferred to used credit for the purchase. The service person behind the counter was confusing. The entire experience could have been improved.ANDREWW P.
My credit card was overcharged. Doesn't understand their basis for the amount I was chargedEdith U.
Spend a few minutes going over the rental with the client and make sure everything is safe and agreed upon in the contract. Maybe we could have spotted that cable that punctured my hand before it got me if we had tested it at the yard. Also, when i returned the truck, it would have been nice to know about a $30.00 charge to put $5.00 of fuel in to top it up. Aren't U Haul rentals supposed to come with a full tank? I really was disappointed with the brush off I got when i returned the truck and especially how you ignored me about the broken cable "biting" me. .Daniel U.
Van didn't come with the protective pads I ordered. The app didn't upload photos (tried on multiple devices), so I was forced to go in-store to check-out. Employee failed to follow COVID procedures, and was repeatedly wiping his nose with his hand when handling my drivers license, etc. A piss poor experience.Jason L.
have a dedicated employee just to do U-Haul, not do everyone's lottery tickets firstGORDONA D.
Charged me extra for gas.lindsay F.
Nothing, workes well.Eric B.
All went well, completing the documentation online is a help. Check in and back was super easy.Stephen W.
Did not have the key and had to wait 2 hours until someone could rent me the uhaul. I used truck share so I could pick up the truck in the early morning hours. I did not end up using uhaul. This is not a review for uhaul it is the location I am not happy with. Hasty Market Kenilworth av HamiltonVanessa T.
I found this vehicle needed a lot of Braking distance. It was raining. It didnt seem to have ABS, and it fishtailed when i had to stop quickly. Make a lot of extra distance between you and car ahead. Wehicle was brand new and spotless.CHRYSTELLAK C.
Nothing every thing is goodJOSEAMIDES G.
Lower your prices.Barbara N.
Absolutely the worst experience renting a vehicle. Previously have had excellent experiences. We wasted an hour and a half as Uhaul made an error in booking the location. We were then redirected to another spot to pickup. The rate changed by another $20 despite being Uhaul's error. Would certainly never recommend UHAUL and will be using alternative rental companies going forward. An absolute disregard for my time that caused us a chain reaction of issues.Robert T.
The uhaul wasn't even there was dropped off at another location. Got another uhaul opened the back door and the smell was nasty. The guy at this location finally told me half hour later that the truck was dropped off at another locationMichelle M.
Rented an appliance Dolly with my vehicle rental. When I arrived to my destination to pick up my large appliance there was no Dolly in the truck. I should have known better than assume my dolly order was there. Instead of paying milage to drive back to the location to get it (which would have made me late for another engagement causing me to lose more money than the dolly charge) we decided to lift the heavy item by hand. When returning the vehicle I let the cashier know there was no dolly in the vehicle and he said he had already taken it off the order. When I asked for a receipt I was told I don't get a paper receipt and that one would go to my email. I reminded him not to charge me for the dolly that I did not receive. After waiting 2 days for an emailed receipt I finally get it and I was charged for the dolly. Very frustrated but I know mistakes happen. I have already sent an email requesting the refund for the dolly to be applied back to my credit card.Thomas P.
did not accept debit as a form of payment , had to use the bank machine at cost of a total of 3.00 in service fees between machine and my bankStephen W.
Really help me to move my staffs.Olivier M.