The pick up went very well and the gentleman who helped me was very friendly. So nothing against the location or the level of customer service. However, I had to drive three hours out of my way to pick up the truck because, for the second time in the same amount of years, U-Haul (the company, not the local dealers) has been unable to fully come through on a service I have ordered. Finding out the day before I am scheduled to move that my order isn't being fulfilled as I need it to be, is a stressor I could do without. I have to admit that I am seriously considering not using U-Haul again and if I do choose to use the company again, it is because of the excellent service the phone representatives and the local contractors have given me, not the company as a whole.
Emily S
Melody Muffler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hermiston, OR 97838
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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very easy and friendly
Brian MI was charged for gas but put gas in the truck to a 1/4 of a tank
Donald EThis was my first experience renting a trailer- they were great and answered all of my questions.
Dawn MThe experience seemed to be very confusing . When the trailer was ordered, I asked if they had all of the information that was needed for my nephew to pick up the trailer. The answer was yes. But when he went to pick it up it took an hour and half to pick up the trailer. Then for the return we were told that we would have to take it 20 plus miles to return it. When in fact we were able to return it here Shelton. So very very confusing...
karl d