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NORBERTO S
Auto Lux Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, CA 90028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Personnel was helpful and punctual. The rental was well maintained and on time.
IAN OThe crew here was quite rude. The guy we initially met with a beard came in a little hot with attitude demanding my ID, but was easily if fused by being overly nice to him. He informed me that parking my vehicle in the rear of the building was okay, and I assumed dropping the truck off there later was acceptable as there was zero street parking. I was wrong. Another tall bald gentleman came out back when I just parked and blew his stack, talking to me like I was an idiot and having a little temper tantrum instead of explaining this was not where I was supposed to park. Maybe explain nicely this is the incorrect location, vehicles can be towed from here instead of huffing and puffing making certain we never use that location again. Even my wife asked what the hell was going on. I didn’t raise my voice and tried to diffuse the situation, but he just seemed so easily triggered and grumpy when the simple solution was to return the truck. I wouldn’t be surprised if I get some weird extra fees from this location because if him. He gives off that vibe. I won’t be returning here again but will be using U-Haul again. He needs to relax.
Patrick DHard to find the place. No sign of where to park. The office is hard to find.
BEN GNot a very friendly location. I selected Mobile Pick-Up specifically so I could get the truck independently, but I still had to deal with the staff in person, and I wasn’t able to pick up the vehicle on my own as promised. Also, when I made the reservation, I booked the truck for 7 PM and planned to return it around 8 PM. However, this location closed at 3 PM that day, so I was forced to keep the truck overnight and return it the next morning at 9 AM, which was extremely inconvenient. On top of that, based on my photos of the odometer, I was overcharged for 2 extra miles — the mileage recorded on my receipt does not match the actual numbers. Overall, the experience was frustrating, and I expected more accuracy and transparency from this location.
MARIIA K