The cargo space of the truck was still very dirty and the brakes were HORRIBLE. This truck needs to be serviced and felt unsafe to drive.Michael T.
Moving Truck Rental in Houston, TX at Smart Stop Food Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The clerk was a little hard to understand. I wasn't too happy about doing more paper work at the pickup location after thinking I had completed every thing on line.BRUCE M.
The representative this time Angela was very rude she gave my truck away knowing we were on our way. And then charged my car twice ! Ms. Rachel was wonderful very helpfulAshley J.
Brakes were terrible could have caused several accidents and the truck was filthy on the inside .Edana P.
Horrible service even worst communication. Left with a hidden fee to pay back.Trenton L.
Every thing was perfect and five stars professionalSIXTO OLEIDO H.
Have the equipment that was reservedCEDRICK W.
Truck needed severe cleaning before being rented. The inside of the cabin was dirty and had an unpleasant smell.JORGE F.
This was the absolute worst experience I've had renting from U-Haul. I live in a metro area with l with at least 10 U-Haul dealers within 8-10 miles and somehow no one had the auto transport I needed, hard to believe, but I went 20 miles to this place to pick it up. The run down gas station had one attendant attempting to operate a store, help customers, manage vendors and check in new inventory as well as manage my rental. The attendant was not that familiar with the rental process and phoned someone to help. (Now all the customers are staring at me since they now cannot check out and pay for their soda) Even though I completed the online check in prior to arrival, I was asked to go thru it all over again in person, so much for COVID protocols....after an hour of being onsite I hooked up the trailer myself, after requesting the keys to another U-Haul box truck so I could move it out of the way to access my trailer. This process took so long that the U-Haul link to inspect the trailer expired before I could even get to the trailer! Once I was able to inspect the trailer, I noticed it did not have a license plate! Again I go in the store, wait in line behind people buying gum and soda to let the attendant know about the license plate. It was clear he had no idea what to do so I ended up taking the trailer with a half rotted paper tag that expired in 2019.Ryan T.
Poor communication with the employee. No conformation apon delivery. Employee was rude and short when dropping truck and trailer off.Kenneth F.
I reserved to pick the truck up with my cell phone but the facility was not prepared to do this tule of service. It took 30 minutes to get the truck and it is not acceptable. A training is needed to this location.YASUSHI A.
Guys wasn't helpful, was trying to run gas station,edward C.
Equipment in good shape, ready when I arrived, easy check in and check out. Great experience!EDWARD F.
Make sure the truck has gas. It was practically on Empty.jonathan M.
Good local it lit is small.John L.
The online part was very difficult and confused when it was time for pick up. Marquita was the rep that called me and my references. She was rude with a noisy background. She was so abrasive and abrupt that my references initially said they didn't know who I was due to her delivery. When I spoke with her I was disappointed and uncomfortable as well. I expected much better from Uhaul.Cuyler E.
i appreciated that there was someone present to accept the keys, check the truck, etc.Godlove Z.
I was charged $14.00 for insurance I NEVER signed for.. I am disputing the $14..MAX ELLISON M.
the truck was not well maintained (break was not good enough and so much noise be the driver door)alnima D.
Good Service thank you so muchEdward A.
U-Haul Contract 22821375, As I mentioned in my previous respond, the Dolly and Blanket I ordered were not in the truck. I reported this in the form when I return the truck. I see on my bill I have still been charged $10 for the dolly and $10 for the blankets. Not sure why this is not removed from the bill.Henning H.