The back door was frozen shut, the employee gave me items to de-ice and get it open but it would have been nice if they offered to help as well.
Madison L.
Kempkers True Value And Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huxley, IA 50124
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I scheduled an after hours mobile pickup. U-Haul contacted me the day before to verify the reservation and assured it would be there and ready. I needed to have my phone and driver's license and I would receive instructions to pick up the truck. I had help lined up for that night to get the truck loaded so I could leave the next day to get my son moved in as he's just started a new job. We arrived to pick up the truck that was at the location but had no keys or instructions to pick it up. I called U-Haul and the best they could do was another 15 foot truck 35 minutes away and offered a $50 refund as the guaranteed reservation was not available. I ended sending the crew that had volunteered to help home with apologies, my son missed a half day of work at a brand new job as we picked up the truck at the original location the next morning with no explanation as to why the truck was not available the night before as guaranteed. Tonight my credit card has been charged the full amount of the original rental. Maybe another location would be better, or a competitor like Budget or Penske.
John N.The drop-off was quick and easy and the staff was great.
Michael B.Compensation for the current customer.
Jeff S.This location was over 40 miles from where I lived. I had to pay someone to drive me there to get the truck. there were several locations within 10 to 15 miles closer to Dallas Center Iowa. Your operator waited to late to confirm a reasonable location. The store persons were all great. I plan to move when I get my home but I wont rent a U-Haul.
Ferdinand V.